GEOFFREY KIENDI
Abudhabi
Summary
Customer service and operations associate with strengths in guest care, safety checks and busy site coordination. Manages complaints, stock control and staff support with a calm, organised approach. Focused on reliable service and smooth daily operations.
Overview
1
1
Language
13
13
years of professional experience
Work History
Operations Associate
miral Experiences
Abudhabi
08.2024 - Current
- Managed customer service issues, resolving complaints to maintain high levels of satisfaction.
- Managed customer queries and complaints, delivering exceptional service and fostering customer loyalty.
- Coordinated daily operations, improving workflow efficiency and team productivity across departments.
- Analysed operational processes, identifying and implementing improvements for increased efficiency.
- Facilitated training sessions for new staff, enhancing team performance and knowledge.
- Led training sessions for new staff, fostering a culture of continuous improvement and skill development.
- Pulled down and strapped buckle seat belts and safety bars to protect riders from accidents and injuries during ride.
- Assisted guests with special needs, ensuring their comfort and safety throughout the ride experience.
- Carried out meticulous safety checks and tests, limiting ride risk and error.
- Engaged with children and young adult riders, building excitement and anticipation of ride experiences.
- Maintained a clean and orderly ride area, conducting regular checks to uphold high standards of cleanliness.
- Kept accurate records of daily ride operation logs, noting any incidents or maintenance requirements.
- Responded to urgent situations by pressing emergency stop button to avoid accidents and injuries.
- Operated various amusement park rides, adhering to strict safety protocols to guarantee passenger welfare.
- Managed queueing of customers, calling forward appropriately ahead of ride times to maintain smooth schedule and avoid delays.
- Provided clear, concise safety instructions and demonstrations to riders before commencement of each ride.
- Conducted pre-opening inspections and maintenance checks to verify ride operational safety daily.
- Provided customers with energetic, enthusiastic interactions and care, delivering faultless experiences.
- Collaborated with ride staff and technical teams to maintain smooth ride operations.
- Trained new ride operators on proper operational procedures, safety protocols, and customer service excellence.
- Operated roller coasters, carousels and bumper cars to promote recreational activities and deliver fun experience.
- Complied with health and sanitation practices and procedures.
- Addressed visitor queries with detailed information about ride specifications and park amenities for enhanced guest satisfaction.
- Monitored guests for aggressive behaviour, escalating to security personnel for safety.
- Monitored ride operations continuously, ready to respond swiftly to any safety concerns or emergencies.
- Controlled crowd movements in safe, organised manner following established schedule.
Store keeper
Naivas supermarket
02.2018 - 01.2021
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Stored stock safely and securely to maintain quality of goods.
- Oversaw inventory management, reducing stock loss through effective control measures.
- Actioned customer feedback to improve product and service provisions.
- Merchandised displays to showcase new and popular items.
- Implemented visual merchandising strategies to enhance product visibility and drive sales.
- Coordinated with suppliers for timely delivery of goods, verifying quantities and quality upon receipt.
- Managed inventory levels, conducted regular stock checks, and updated stock records for accurate tracking.
- Maintained accurate records of all received and dispatched goods, ensuring compliance with audit requirements.
- Monitored inventory levels and initiated reorder processes to avoid stockouts and maintain product availability.
- Organised warehouse space for efficient storage and easy access, enhancing operational efficiency.
- Identified slow-moving items and suggested markdown strategies to clear excess stock.
- Labelled goods clearly and accurately in line with Trading Standards laws.
- Developed and maintained positive relationships with suppliers, ensuring reliable supply chain operations.
- Delivered quality service with friendly and professional demeanour.
- Processed customer orders, prepared goods for dispatch, and ensured timely delivery to maintain customer satisfaction.
- Reduced waste by offering special prices on goods nearing expiry dates.
- Ensured compliance with health and safety regulations within the warehouse and storage areas.
- Utilised inventory management software to streamline operations and provide real-time stock updates.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Conducted periodic inventory audits to identify discrepancies and take corrective actions promptly.
- Reviewed and updated storekeeping processes and procedures to adapt to changing business needs.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Trained new staff on storekeeping procedures, safety protocols, and customer service standards.
- Responded to customer queries regarding product availability, specifications, and delivery schedules.
- Created store layout designs according to product promotions, highlighted items and reductions.
- Negotiated with suppliers to secure competitive prices, improving store profitability.
- Kept up to date on latest customer demands and buying trends to effectively use to store's advantage.
Food and Beverage Operations Associate
Boma Hotels
09.2013 - 05.2015
- Took food and beverage orders accurately, offering menu recommendations when requested.
- Suggested menu items and related beverages matching guest preferences.
- Advised on menu options based on allergies and preferences.
- Coordinated with kitchen staff to ensure timely preparation and delivery of high-quality dishes.
- Greeted new customers and offered immediate seating assistance.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
- Processed payments efficiently, handling cash, card transactions, and issuing receipts.
- Maintained safe hygiene and food handling standards for full compliance.
- Implemented feedback from customers to improve service and dining experience continuously.
- Fostered a positive working environment by encouraging teamwork and effective communication among staff.
- Trained new staff on restaurant policies, customer service standards, and operational procedures.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
- Facilitated excellent customer experience by providing friendly, attentive and proactive customer service.
- Operated POS register to input orders and process customer payments.
- Participated in staff training sessions to improve service delivery and learn new menu items.
- Resolved customer complaints with professionalism, offering solutions to ensure satisfaction and loyalty.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Created and delivered orders while maintaining accuracy and attention to detail.
- Implemented promotional campaigns for new menu items, increasing overall sales and customer interest.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
Education
Certificate of Higher Education - DIGITAL AUDIO NETWORKING TROUGH ETHERNET
DANTE AUDIO NETWORKING
01-2026
Certificate of Higher Education - AV TECHNOLOGY
EXTRON
01-2025
Human resource and management
NAIROBI INSTITUTE OF BUSINESS STUDIES
Skills
- Audiovisual installation
- Network troubleshooting
- Operations coordination
- Customer service
- Efficiency improvement
- Bookkeeping
- Creativity and innovation
- Warehouse operations handling
- Data entry proficiency
Languages
English
Advanced
C1
Interests
- Travelling
- Reading technology articles
- Music and live events
- Fitness and gym training
- exploring AV and DANTE technologies
- Swimming
Timeline
Operations Associate
miral Experiences
08.2024 - Current
Store keeper
Naivas supermarket
02.2018 - 01.2021
Food and Beverage Operations Associate
Boma Hotels
09.2013 - 05.2015
Certificate of Higher Education - DIGITAL AUDIO NETWORKING TROUGH ETHERNET
DANTE AUDIO NETWORKING
Certificate of Higher Education - AV TECHNOLOGY
EXTRON
Human resource and management
NAIROBI INSTITUTE OF BUSINESS STUDIES