GEORGE AFRANIE
customer service
Dubai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Waiter
PIATTI BY THE BEACH
DUBAI
01.2021 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Bussed and reset tables to keep dining room and work areas clean.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Stayed up-to-date on menu changes to help customers make food choices.
Supervisor
Al Tatweer Aluminium and Glass
Ras Al Khaimah
07.2017 - 09.2020
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Set overall vision and provided team leadership.
- Monitored expenditures to mitigate risk of overages.
- Identified individual employee's unique work styles and adapted management methods.
- Prepared, calibrated and monitored production levels to achieve targets.
Receptionist
Newclare Glass and mirrors
Johannesburg
01.2015 - 06.2017
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Provided callers with address, directions, company website and related information.
- Scheduled and confirmed appointments and meetings for senior management team.
warehouse Assistant
Mad Max clothing
Johannesburg
11.2013 - 03.2016
- Operated RF scanners to track merchandise and verify contents of containers.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Operated forklifts to transfer inventory to and from target destinations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Satisfied documentation requirements by using SAP software to produce estimates, invoices and tracking spreadsheets.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Education
No Degree - Customer Service Management
Udemy Online Business
Dubai01.2023
High School Diploma -
Konongo Odumasi High School
Ghana05.2007
Skills
- Report Creation
- Microsoft Word
- Microsoft PowerPoint
- Report Preparation
- Credit Card Payment Processing
- Active Listening
- Stocking and Replenishing
- Sales Expertise
- Customer Relations
- Staff Training
- Retail Sales Customer Service
- Order Fulfillment
- Call Center Operations
- Stockroom Procedures
Languages
Arabic
Beginner (A1)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Software
Microsoft word, publisher and powerpoint
swimming and listening to music, helping people
Helping others make me feel so satisfy when ever i help people who needs my help. swimming makes me feel so relief whenever am stress or depress i listen to music to keep me calm
Timeline
Waiter
PIATTI BY THE BEACH
01.2021 - Current
Supervisor
Al Tatweer Aluminium and Glass
07.2017 - 09.2020
Receptionist
Newclare Glass and mirrors
01.2015 - 06.2017
warehouse Assistant
Mad Max clothing
11.2013 - 03.2016
No Degree - Customer Service Management
Udemy Online Business
High School Diploma -
Konongo Odumasi High School
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