GEORGE CHATZISTAVROU
Dubai
Summary
Results-driven and customer-focused restaurant and hospitality manager with a proven track record in seamlessly overseeing dining establishments to prioritize exceptional hospitality experiences. Skilled in leading diverse teams, optimizing efficiency, and elevating service standards. Recognized for implementing effective cost control measures while maintaining service quality. Possessing strong financial acumen, strategic planning abilities, and a commitment to creating a welcoming atmosphere for guests. Equipped with a comprehensive skill set to drive operational excellence and deliver memorable experiences in the hospitality industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Outlet Manager
Pierchic & Onda by Pierchic
Dubai, United Arab Emirates
08.2024 - Current
- Manage day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Managed team of up to 30 restaurant staff, maintaining exceptional customer service and quality standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
Assistant Restaurant Manager
Alba Restaurant by Metafoodies Group
Dubai, UAE
01.2024 - 07.2024
- Manage all F&B and day to day operations
- Lead F&B team by training and supervising staff
- Resolve customer questions and complaints professionally
- Comply with all health and safety regulations
- Preserve excellent levels of internal and external customers service
- Create staff schedule
- Currently managing a team of 20
- Supervised all areas of restaurant to keep it clean and well-maintained
Head Restaurant Manager
Avenue - Modern Cuisine
Thessaloniki, Greece
11.2022 - 12.2023
- Managed all F&B and day to day operations
- Lead F&B team by recruiting, training and supervising staff
- Planned and implemented cost control
- Resolved guest complaints professionally
- Complied with all health and safety regulations
- Preserve excellent levels of internal and external customers service
- Created staff schedule
- Recruited and managed a team of 100
Restaurant Manager
Katikies - The Leading Hotels of the World
Santorini, Greece
04.2022 - 11.2022
- Controlled operational costs and implemented measures to cut waste
- Delivered superior service and maximize customer satisfaction
- Glad-handling customers to ensure their dining experiences the best
- Ensured all employees are working within outlined operating standards
- Recruited, trained (Focused on Upselling strategy) and motivated staff
- Managed a team of 14
- Designed Cocktail List
Restaurant Manager
The Prince Barsserie
Thessaloniki, Greece
10.2021 - 03.2022
- Created staff schedule
- Recruited, trained and supervising staff
- Responded efficiently and accurately to customer complaints
- Controlled operational costs and identified measures to cut waste
- Delivered superior service to maximize customer satisfaction
- Ensured all employees are working within outlined operating standards
- Managed a team of 15
Restaurant and Bar Manager
Blue Carpet Luxury Suites
Chalkidiki, Greece
04.2021 - 10.2021
- Monitored and ordered supplies
- Designed Cocktail & Wine list menu
- Planned and implemented cost control
- Resolved all staff conflicts
- Recruited, trained (Focused on Upselling strategy) and motivated staff
- Focused on customers satisfaction and ensured their dining experience is the best
- Monitored cleanliness and hygiene
- Managed a team of 20
Restaurant Manager
The Prince Barsserie
Thessaloniki, Greece
01.2020 - 03.2021
- Created staff schedule
- Recruited, trained and supervised staff
- Responded efficiently and accurately to customer complaints
- Controlled operational costs and identified measures to cut waste
- Delivered superior service and maximized customer satisfaction
- Ensured all employees are working within outlined operating standards
- Managed a team of 10
Bar Manager & Sommelier
Summer Senses Luxury Resort & Galazia Hytra (Michelin Star Restaurant)
Paros, Greece
05.2019 - 10.2019
- Created wine list, beverage and cocktail list
- Hired and trained all new bar staff
- Responsible for planning, directing and overseeing all bar operations including managing staff
- Ensured product and service standards, and maintaining procedures for maximum operating efficiency
- Currently manage a team of 8
Bar Manager
The Prince Barsserie
Thessaloniki, Greece
09.2018 - 05.2019
Head Bartender
BILL & COO Suites And Lounge (Leading Hotels of The World)
Mykonos, Greece
04.2018 - 09.2018
Head Bartender
Sani Resort (Sani Asterias Suites)
Chalkidiki, Greece
04.2017 - 11.2017
Bartender - Barista
Sani Resort (Sani Asterias Suites)
Chalkidiki, Greece
03.2016 - 11.2016
Waiter
Sani Resort (Sani Asterias Suites)
Chalkidiki, Greece
03.2015 - 11.2015
Education
Hospitality & Tourism Management Degree -
IEK AKMI - METROPOLITAN COLLEGE
Certificate - Barista and Bartender Training Program
IEK DELTA Institute IEK AKMI - METROPOLITAN COLLEGE
WSET Level 1 Award in Wines& Spirits -
WSPC (Wine & Spirit Professional Center)
WSET Level 2 Award in Wines & Spirits -
WSPC (Wine & Spirit Professional Center)
CPD CERTIFIED HOTELTRAINING - Hotel Management, Food And Beverage, HACCP
Proficiency Certificate (CPE) - English
Italian
ECDL
Skills
- Team Management
- Communication
- Problem Solving
- Hospitality Business Management
- Scheduling and planning
- Operations Management
- Employee Training
- Negotiations & Contracts
- Policies & Procedures
- Selling Techniques & Strategies
- Microsoft Office
- Customer Service
- Time Management
- OH&S Compliance Procedures
- Food safety regulations
Certification
- WSPC (Wine & Spirit Professional Center) WSET Level 1 Award in Wines & Spirits
- WSET Level 2 Award in Wines & Spirits
- CPD CERTIFIED HOTELTRAINING - Hotel Management, Food And Beverage, HACCP
Languages
English
Italian
Personal Information
Nationality: Greek
Training
- The Bar Testament, MASTER CLASS & BAR MANAGEMENT CLASS WITH ALEX KRATENA, 04/16
- Beverage World Gin academy, BROKERʼS LONDON DRY GIN, 02/16
Resume Objective
Results-driven and customer-focused Restaurant and Hospitality Manager with a proven track record in overseeing the seamless operations of dining establishments while prioritizing an exceptional hospitality experience. Adept at leading diverse teams, optimizing efficiency, and elevating service standards. Known for implementing effective cost control measures without compromising service quality. Strong financial acumen, strategic planning, and a commitment to creating a welcoming atmosphere for guests. Ready to leverage a comprehensive skill set to drive operational excellence and deliver memorable experiences in the hospitality industry.
Timeline
Assistant Outlet Manager
Pierchic & Onda by Pierchic
08.2024 - Current
Assistant Restaurant Manager
Alba Restaurant by Metafoodies Group
01.2024 - 07.2024
Head Restaurant Manager
Avenue - Modern Cuisine
11.2022 - 12.2023
Restaurant Manager
Katikies - The Leading Hotels of the World
04.2022 - 11.2022
Restaurant Manager
The Prince Barsserie
10.2021 - 03.2022
Restaurant and Bar Manager
Blue Carpet Luxury Suites
04.2021 - 10.2021
Restaurant Manager
The Prince Barsserie
01.2020 - 03.2021
Bar Manager & Sommelier
Summer Senses Luxury Resort & Galazia Hytra (Michelin Star Restaurant)
05.2019 - 10.2019
Bar Manager
The Prince Barsserie
09.2018 - 05.2019
Head Bartender
BILL & COO Suites And Lounge (Leading Hotels of The World)
04.2018 - 09.2018
Head Bartender
Sani Resort (Sani Asterias Suites)
04.2017 - 11.2017
Bartender - Barista
Sani Resort (Sani Asterias Suites)
03.2016 - 11.2016
Waiter
Sani Resort (Sani Asterias Suites)
03.2015 - 11.2015
Certificate - Barista and Bartender Training Program
IEK DELTA Institute IEK AKMI - METROPOLITAN COLLEGE
WSET Level 1 Award in Wines& Spirits -
WSPC (Wine & Spirit Professional Center)
WSET Level 2 Award in Wines & Spirits -
WSPC (Wine & Spirit Professional Center)
CPD CERTIFIED HOTELTRAINING - Hotel Management, Food And Beverage, HACCP
Proficiency Certificate (CPE) - English
Italian
ECDL
Hospitality & Tourism Management Degree -
IEK AKMI - METROPOLITAN COLLEGE