GEORGE DAGADU
Dubai
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Sales and Customer Service Representative
Transguard Group
Dubai, United Arab Emirate
03.2021 - Current
- Passed customer feedback to sales or product teams to make improvements on company offerings.
- Prepared and submitted sales contracts for client orders.
- Operated cash register to process sales transactions.
- Tracked sales activities in company CRM system and regularly updated account information.
- Cold-called customers to up-sell services
- Worked to ensure all individual and team targets were met
- Used tact and discretion to discuss customers’ estates to ascertain whether probate was required
- Developed a number of incentives for team members to achieve targets
Accounting Assistant
MTN Ghana Limited
Accra, Ghana
03.2019 - 12.2020
- Organised budget documentation and tracked expenses to maintain tight business controls.
- Maintained company purchase and sales ledgers.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Managed payroll by tracking employee hours and entitlements.
- Participated in monthly, quarterly and annual audits.
- Analysed financial information to identify discrepancies.
- Drafted and edited financial presentations for management to inform decision-making.
- Reconciled all company accounts, including credit cards and expenses.
Education
Bachelor of Business Administration - Bachelor of Commerce
Cape Coast University Ghana
Ghana 09.2017 - 09.2020
Higher National Diploma - HND Accountancy
HO Polytechnic
Ghana 09.2014 - 06.2016
Skills
- Report generation
- POS systems
- High-value project management
- Quality Control
- Stockroom procedures
Languages
English
Native
Timeline
Sales and Customer Service Representative
Transguard Group
03.2021 - Current
Accounting Assistant
MTN Ghana Limited
03.2019 - 12.2020
Bachelor of Business Administration - Bachelor of Commerce
Cape Coast University Ghana
09.2017 - 09.2020
Higher National Diploma - HND Accountancy
HO Polytechnic
09.2014 - 06.2016
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