Open To Work
Hi, I’m
George D'souza
Client Success Partner / Business Development
Dubai,DU
Summary
Enthusiastic and reliable Sales Associate, dedicated to providing excellent customer service with a smile. Organized, detail oriented, and experienced in properly handling customer inquiries and transactions. Dedicated to increasing sales by providing the ultimate customer experience. Several years of experience in various retail settings with a proven track record of job success.
Overview
17
years of professional experience
Work History
LimesWood Real Estate Broker AgencyDubai, UAE
Portfolio Property Manager (Sales Advisor)
04.2025 - 03.2026
Job overview
- Managed diverse property portfolios, ensuring optimal occupancy and tenant satisfaction.
- Developed strategic maintenance plans to enhance property value and performance.
- Oversaw budget management, optimizing operational costs while maintaining quality standards.
- Collaborated with leasing agents to implement effective marketing strategies for vacant properties.
- Develop and execute sales strategies to maximize property portfolio performance and client
acquisition. - Manage end-to-end sales cycle including client prospecting, negotiations, and deal closure.
- Maintain and grow existing client relationships through exceptional service delivery and market insights.
- Monitor portfolio performance metrics and prepare detailed reports for stakeholder review.
- Collaborate with marketing and operations teams to enhance brand visibility and market positioning.
Carlo Shine Car Care LLC (Battmobile)Dubai, UAE
Business Operations Analyst
08.2024 - 12.2024
Job overview
- Conducted data analysis to support strategic decision-making initiatives across departments.
- Secured long-term client agreements and consistently exceeded monthly sales quotas through
strategic prospecting and skilled negotiation. - Mentored rider fleet and team members on sales techniques, building a high-performance
culture. - Generated qualified leads through targeted marketing campaigns and strategic partnerships
with complementary businesses. - Managed fleet operations for 15-18 vehicles, overseeing scheduling, finances, and profitability
optimization. - Created compelling presentations to communicate results and secure stakeholder approval
Dioz GroupDubai, UAE
Business Development Manager
01.2024 - 07.2024
Job overview
- Developed strategic partnerships to enhance market presence and drive revenue growth
- Analyzed market trends to identify new business opportunities and inform decision-making
- Led cross-functional teams to implement initiatives that improved operational efficiency
- Cultivated relationships with key stakeholders to foster collaboration and support business objectives
- Increased customer retention by 45% and acquisitions by 55% through strategic partnerships and market
opportunity identification - Secured long-term contracts with high-profile clients via skilled negotiation and relationship management
Generated qualified leads through cold calling and proactive outreach initiatives - Spearheaded marketing campaigns that elevated brand awareness and positioned company as market leader
Optimized sales strategies using data analytics to improve conversion rates - Conducted educational workshops to enhance client engagement and satisfaction
- Fostered collaborative team environment promoting innovation and exceptional customer service
DELIVEROODubai, UAE
Business Development Executive
01.2021 - 10.2023
Job overview
- I closely monitored orders, on Deliveroo from start to finish by handling over 100 outbound calls, chats and Zen desk tickets from customers, riders and restaurants
- I Inspired project teams to meet goals, within set deadlines
- My project management abilities allowed me to successfully tackle tasks that require attention and a high level of expertise
- As a Subject Matter Expert (SME) I conducted training sessions and QA checks
- Provided knowledge updates to help individuals excel in their roles.
- Reduced average call handling time through effective problem-solving techniques and efficient use of resources.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Reduced customer support calls by 45% through training sessions and proactive problem-solving
- Managed portfolio of high-value restaurant partners, including global brands
- Gathered customer feedback and communicated insights to drive service improvements
- Analyzed data to optimize growth and profitability for partners and Deliveroo
- Mentored team members and collaborated cross-functionally on key initiatives
Sterling Check US
CLIENT SUCCESS PARTNER
02.2015 - 12.2020
Job overview
- I was responsible, for analyzing data and sharing my findings with the team
- I worked with 12-15 Tier 1 Healthcare accounts each generating around $100,000 in revenue
- My tasks included conducting Quarterly Business Reviews using PowerPoint presentations to promote products provide program overviews and more
- I also addressed any inquiries or concerns from clients to ensure their accounts were well managed
- Additionally, I executed long term contracts or agreements with customers to renew and increase revenue streams
- My goal was to expand the customer base compared to the year by leveraging existing revenue streams
- I negotiated pricing, sales terms and service agreements while also overseeing client training (both business related and technical) and software integration efforts all while maintaining a relationship, with clients
- Furthermore, I supported our customer engagement strategy by analyzing client data on a basis.
- Negotiated settlements with opposing counsel.
- Contributed to the firm''s growth by attracting new business opportunities via targeted marketing efforts.
Intelenet Global Service Private Limited (Serco)
SENIOR CUSTOMER SERVICE ADVISOR
04.2009 - 12.2014
Job overview
- Handled denial claims, for an insurance company identifying and rectifying reasons, for denial before resubmitting claims
- Engaged in customer communication to secure payments managed invoice write offs
- Offered payment solutions
- Addressed product and billing inquiries, managed complaints and handled customer escalations
- Provided training to staff on protocols and company offerings
- Oversaw a team of 12-15 employees monitoring their performance to enhance productivity.
Education
GoogleGoogle Online Course
from Google Analytics
12.2023
Programming Hub & IIDEProgramming Hub
from Fundamental of Digital Marketing
11.2023
Vinayaka missions sikkim university
BBA: General Studies (Bachelor of Commerce)
04.2017
University Overview
Graduated with Distinction.
Skills
- Billing
- Negotiating Pricing
- Project Management
- Sales
- Management
- Information Management
- Integration
- Customer Success
- Optimism
- Customer Relationship Management
- Conflict Resolution
- Product and service knowledge
Languages
English Native speaker
Hindi/ Urdu Highly proficient
Marathi Very good command
References
- Vipin Richard, Deliveroo UK, vipin.richards@deliveroo.com, +971 526169870
- Jai Das, Sterlingcheck, jai.das@sterlingcheck.com, +91 9167575121
- Karan Kukreti, Serco Global Service, karan_kukreti09@gmail.com, +914 76 1571217
Extracurricular Activities
Add On Task at Deliveroo, UAE Cross collab'ed with the Policy Team for alignment of multiple CC policies in the global KB to ensure they are aligned with the ME market. Created a case study on employee motivation; to get TM's to highlight top performers in their respective teams to boost morale. Creation of the #CSAT-Appreciation channel to raise and showcase agents with the highest promoter count as well as macros for team implementation. Project Experts at Sterling Project Management: Spearheaded the creation of a Project Evolution Tracker on JIRA, enhancing collaboration across CS, Sales, and Growth teams. Conducted in-depth RCA's for churned brands, pro-actively raising feature requests & maintaining documentation to address product issues. Account Management at Linkiden
Timeline
Portfolio Property Manager (Sales Advisor)
LimesWood Real Estate Broker Agency
04.2025 - 03.2026
Business Operations Analyst
Carlo Shine Car Care LLC (Battmobile)
08.2024 - 12.2024
Business Development Manager
Dioz Group
01.2024 - 07.2024
Business Development Executive
DELIVEROO
01.2021 - 10.2023
CLIENT SUCCESS PARTNER
Sterling Check US
02.2015 - 12.2020
SENIOR CUSTOMER SERVICE ADVISOR
Intelenet Global Service Private Limited (Serco)
04.2009 - 12.2014
from Google Analytics
Programming Hub & IIDE
from Fundamental of Digital Marketing
Vinayaka missions sikkim university
BBA: General Studies (Bachelor of Commerce)