George D'Souza
Al Barsha 1,Dubai
Summary
Results-driven business development leader with over 12 years of experience in strategic planning, client relationship management, and service delivery. Proven track record of driving revenue growth, increasing market share, and optimizing operations in fast-paced environments. Skilled in leading high-performing teams, fostering cross-functional collaboration, and delivering exceptional client experiences. Proficient in leveraging data-driven insights to inform strategic decisions and consistently exceed business objectives.
Overview
1
1
Certificate
16
16
years of professional experience
Education
BBA - GENERAL STUDIES
Vinayaka Missions Sikkim University
India05.2017
Skills
- Comprehensive planning strategies
- Customer relationship development
- Quality-focused service delivery
- Financial performance improvement
- Enhancing process productivity
- CRM management
- Effective team management
- Lead generation
Accomplishments
- Exceeded quarterly objectives by as much as 27 - 30% on a regular basis.
- TOP Team Player at Deliveroo UK (2022 - 2023)
Certification
- Six Sigma Green Belt Certification
- Digital Marketing Fundamentals
- Omnichannel Marketing
- Account & Project Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Marathi
Upper intermediate (B2)
Timeline
Business Development Manager
Carlo Shine Car Care LLC (Battmobile)
08.2024 - 12.2024
Business Development Manager
Dioz Group of Companies
01.2024 - 07.2024
Business Development Executive
Deliveroo UK
01.2021 - 11.2023
Sr. Client Success Partner
SterlingCheck US
04.2015 - 12.2020
Insurance Claim Manager
Intelenet Global Pvt Ltd ( AKA Serco Group)
03.2009 - 12.2014
BBA - GENERAL STUDIES
Vinayaka Missions Sikkim University
Work History
Business Development Manager
Carlo Shine Car Care LLC (Battmobile)
08.2024 - 12.2024
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored riders fleet & team members in effective sales techniques, fostering a high-performance culture within the organization.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
- Collaborated closely with marketing teams to develop targeted campaigns that generated high-quality leads for the sales pipeline.
- Established valuable partnerships with complementary businesses, creating mutually beneficial synergies that accelerated growth for both parties.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits. Managed scheduling with a fleet of 15 - 18.
Business Development Manager
Dioz Group of Companies
01.2024 - 07.2024
- Developed and maintained key partnerships with industry leaders, leading to significant revenue growth
- Implemented successful strategic business plan, boosting customer retention by 45%
- Established and nurtured strong alliances with key stakeholders to assure client contentment and allegiance
- Identified and leveraged new market opportunities, leading to 55% surge in customer acquisitions
- Identified cross-selling opportunities through ongoing customer needs analysis
- Engaged in cold calling activities for lead generation purposes
- Contacted clients and vendors regarding new business opportunities and future partnerships
Business Development Executive
Deliveroo UK
01.2021 - 11.2023
- Analyzed customer service data to identify trends and developed strategies for enhancing customer satisfaction
- Led engaging and interactive training sessions, resulting in significant decrease of 45% in customer support calls
- Proactive professional with strong desire to expand business prospects and cultivate growth in Food/Service Providers sector teams at different levels within multifaceted organization
- Employed effective problem-solving skills and resourcefulness in high-pressure work environments to consistently meet or exceed targets
- Arranged in-person meetings and visited with clients to improve success of sales pitches
- Built and maintained pipeline that supported monthly, quarterly and annual goals
Sr. Client Success Partner
SterlingCheck US
04.2015 - 12.2020
- Managed top-tier accounts ($100K+ annual revenue) like Eli Lilly, Sanofi Healthcare, and Cornerstone Healthcare.
- Ensured seamless background check processes by resolving issues and optimizing efficiency.
- Acted as a consultative liaison and escalation point, driving client success and revenue growth.
- Monitored account performance to address fluctuations and improve strategic outcomes.
- Conducted quarterly business reviews and collaborated with global teams for account expansion.
- Supported onboarding and implementation of Tier 1 accounts, partnering with Sales for new revenue opportunities.
- Provided technical support for fingerprinting kiosks and guided clients on hiring decisions.
- Delivered training sessions for individuals and groups to enhance system usage.
- Maintained strong client relationships through direct communication and problem resolution.
- Assisted fulfillment teams in resolving verification, finance, and compliance issues.
- Ensured service requests met contractual SLAs and client expectations.
- Led projects and acted as a key liaison between Client Service and internal departments.
Insurance Claim Manager
Intelenet Global Pvt Ltd ( AKA Serco Group)
03.2009 - 12.2014
- Analyzed denial claims to identify root causes, ensuring timely and accurate corrections before resubmission.
- Strengthened revenue recovery through data-driven claim resolutions and proactive problem-solving.
- Managed billing inquiries, facilitated seamless payments, and developed strategic payment plans to improve cash flow.
- Executed invoice write-offs while maintaining financial accuracy and operational efficiency.
- Resolved complex product and billing escalations with a solution-oriented approach to enhance customer satisfaction.
- Applied strategic problem-solving skills to strengthen retention and loyalty among high-value clients.
- Led comprehensive training programs to optimize employee performance and adherence to best practices.
- Developed and implemented operational procedures to drive excellence and efficiency across teams.
- Managed a team of 12–15 professionals, streamlining workflow and maximizing productivity using data-driven insights.
- Monitored key performance indicators (KPIs) to improve operational effectiveness and meet business objectives.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Managing Projects
Partnership
New Ideas to Brainstorm
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsPaid time offWork from home optionHealthcare benefitsCareer advancement401k matchStock Options / Equity / Profit Sharing4-day work weekTeam Building / Company RetreatsPaid sick leaveQuote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Software
Salesforce
SAAS
Hubspot
Zoho
Microsoft Tools
PROMOTIONAL & FUNCTIONAL
- Promotional Event Manager | Musical Festival Event, EXPO Dubai, Weddings, and Corporate Shows
- Managed Cash Flow and Daily reporting of the COD
- Coordinated seamless execution of weddings and corporate shows, ensuring client satisfaction and
adherence to timelines.
- Collaborated with vendors, performers, and stakeholders to deliver engaging and memorable experiences.
- Leveraged creative problem-solving to address on-site challenges, maintaining event flow and quality.
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