George Ooko
Abu Dhabi,UAE
Summary
Experienced bartender with extensive expertise in mixology and a wide knowledge of cocktails and mocktails. Adept at mixing, drink garnishing, and anticipating guest needs to enhance customer satisfaction. Proven skills in cash managing, POS system operation, and maintaining hygiene standards. Strong memory retention and tactful complaint handling ensure efficient service even during night shifts. Committed to up-selling and keeping track of stock while adhering to hygiene standards. Career goal: To leverage extensive bar management skills in a dynamic hospitality environment.
Overview
3
3
years of professional experience
16
16
years of post-secondary education
Work History
Pool Bartender/Skating waiter
Metropolitan Al Mafraq
Abu Dhabi, UAE
10.2023 - 03.2025
- Prepare bar for daily operations
- Manage requisition forms and replenish any shortages to stock
- Perform all activities in bar from opening to closing checklist
- Expert in making cocktails & mocktails
- Up-selling of drinks and beverages
- Responsible for managing the bar inventory
- Keeping track of wines, beers, liquors, and other supplies and restocking when necessary
- Keep an eye out for guests as they arrive at the bar
- Welcoming, acknowledging and greeting guests who come to the bar
- Helping guests with their beverage selection
- Engaging in light and friendly conversation with guests
- Taking orders and serving food and beverages to the guests
- Collaborated with team members to provide seamless service during busy periods.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Handled cash transactions securely minimizing risk of theft or fraud.
- Recommended drinks to customers, increasing overall sales.
- Implemented new cocktail recipes by researching current trends in the industry.
- Developed rapport with regular patrons fostering a loyal customer base.
- Resolved customer complaints promptly to maintain good relationships.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Provided excellent service to customers, resulting in repeat business.
- Looking after the safety of customers while they are at the bar
- Checking customers identification to confirm legal drinking age
- Maintaining the cleanliness of the bar area, as well as bar glasses and utensils
- Handling customer services
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
Bartender waiter
Riley Falcon Hotels
Nairobi, UAE
01.2022 - 08.2023
- Increased upselling success rate by learning about various drink profiles and preferences.
- Responded promptly to customer inquiries, improving overall satisfaction rate.
- Exhibited excellent multitasking skills under high-pressure situations resulting in efficient service delivery.
- Participated in weekly inventory checks for accurate stock management.
- Adapted swiftly to new cocktail recipes, enhancing menu variety.
- Kept customers satisfied with timely service delivery.
- Worked collaboratively within team to ensure smooth operation during peak hours.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Maintained cleanliness of bar area by regular sweeping and mopping.
- Delivered exceptional customer service, resulting in repeat business.
- Utilized POS systems efficiently to process orders quickly.
- Demonstrated professionalism and patience whilst dealing with difficult customers.
- Welcomed guests with friendly conversation and fun atmosphere.
Education
Diploma - General Education
B.A.C Collage
KenyaHigh School Diploma -
St Pauls High School
Kenya 03.2017 - 03.2021
Primary Education -
Eldoret Schools
Kenya 01.2005 - 10.2016
Skills
- Mixing
- Keeping Track of stock
- Drink Garnishing
- Anticipate Guest Needs & Making
- Up-selling
- Wide Knowledge of Cocktails & Mocktails
- Cash Managing
- Cleaning, Sanitizing the Bar
- Bar Ordering
- Tactful complaint handling
- Glassware cleaning
- Strong memory retention
- Knowledge on draught systems
- Hygiene standards adherence
- Serving temperatures knowledge
- Knowledge of drink recipes
- Night shift availability
- Mixology expertise
- POS system operation
Languages
English
Advanced
Swahili
Advanced
Custom
Charismatic and reliable bartender looking for exciting opportunities where I can showcase my talent and skills acquired from 14 years of rich experience in reputed and top-class restaurants & BAR In UAE, and a bartending & flaring course. I have a wide knowledge of spirits, wines, craft beers, cocktails and mocktails.
Personal Information
- Date of birth: 01/02/80
- Nationality: Sri Lanka
- Marital status: Married
Affiliations
- Traveling
- Volunteering
- Event planing
- Mixologist and Cocktail crafting
- Photography
Accomplishments
Received a good number of guest appreciation on booking sites
Timeline
Pool Bartender/Skating waiter
Metropolitan Al Mafraq
10.2023 - 03.2025
Bartender waiter
Riley Falcon Hotels
01.2022 - 08.2023
High School Diploma -
St Pauls High School
03.2017 - 03.2021
Primary Education -
Eldoret Schools
01.2005 - 10.2016
Diploma - General Education
B.A.C Collage
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