Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Timeline
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GEORGENA ROZARIO

GEORGENA ROZARIO

Dubai,U.A.E

Summary

Sales Coordinator | CRM, Reporting & Sales Enablement | B2B Support


Detail-oriented and proactive Sales Operations Coordinator with over 3.5 years of UAE experience supporting commercial and operational teams in dynamic business environments. Proven track record in managing CRM systems (Highrise), analyzing sales data through Power BI, coordinating with supply chain and logistics, and ensuring smooth internal processes to boost sales performance. Adept at preparing reports for leadership, managing documentation (NDAs, MOUs), and handling onboarding and internal communication. Known for excellent time management, cross-functional collaboration, and a solution-driven approach. Eager to contribute to operational efficiency and commercial growth in a high-performing organization.

Overview

6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

SALES OPERATIONS COORDINATOR

INTEREL BUILDING AUTOMATION DMCC
Dubai
04.2023 - 05.2025
  • Sales Data Management & CRM Administration
  • Collect, maintain, and ensure accuracy of sales-related data in CRM - Highrise.
  • Train new team members on CRM usage and Power BI dashboards.
  • Manage sales and production pipelines, ensuring data integrity and timely updates.
  • Regularly follow up with sales managers/directors to keep project and contact details current in CRM.
  • Sales Analytics & Reporting
  • Perform data analysis on sales, operations, forecasting, performance, and key metrics.
  • Update YTD (Year-to-Date) Orders and Cash Collected on Power BI dashboards.
  • Share monthly analysis reports of Orders, Cash, and Revenue with Regional Directors.
  • Assist in troubleshooting and developing new dashboards with backend teams.
  • Sales Support & Documentation.

HR RECRUITMENT EXECUTIVE

IEX RECREATIONAL PLAYGROUND LLC
Dubai
07.2022 - 04.2023
  • Talent Acquisition & Recruitment
  • Manage end-to-end recruitment, from sourcing to onboarding.
  • Screen, interview, and select top talent for various roles.
  • Collaborate with hiring managers to assess workforce requirements.
  • Visa Processing & Compliance (UAE)
  • Handle UAE work visa applications, renewals, and cancellations.
  • Ensure compliance with UAE labor laws and immigration regulations.
  • Liaise with government authorities and PROs for smooth visa processing.
  • Medical Insurance & Employee Benefits
  • Administer employee medical insurance, including enrollments and claims.
  • Ensure compliance with UAE healthcare policies and labor regulations.
  • Negotiate with insurance providers to secure competitive benefits packages.
  • HR Policies & Compliance
  • Develop, implement, and update HR policies aligned with UAE labor laws.
  • Maintain employee records, contracts, and legal documentation.
  • Oversee HR audits and compliance with government authorities.
  • Onboarding & Employee Engagement
  • Lead new hire onboarding, ensuring a seamless transition into the company.
  • Conduct orientation sessions and provide HR policy training.
  • Promote employee engagement initiatives to enhance workplace culture.

HUMAN RESOURCES ADMINISTRATION ASSISTANT

FITNESS FIRST LANDMARK GROUP
03.2022 - 07.2022
  • Recruitment & Offer Management
  • Monitor the People Recruitment Portal daily and update both UAE and Territory trackers with new RRFs (Requisition Request Forms).
  • Ensure all hiring documentation is complete by verifying missing documents and taking necessary actions through the dashboard.
  • Prepare offer letters for candidates, securing necessary approvals from HODs and the CEO.
  • Handle job requisitions on the Landmark Career Page and Corporate Portal, ensuring timely processing and updates.
  • Visa & Onboarding Process
  • Collect visa documents from candidates upon offer acceptance and submit them to the PRO for visa generation.
  • Share MOL job offers with candidates, collect signed copies, and ensure submission to the PRO office for processing.
  • Notify candidates and hiring managers of visa approvals a day before induction, unless required urgently.
  • Coordinate induction planning with the Learning & Development Manager, finalizing attendees for concept and corporate induction sessions.
  • Post-Joining & HR Administration.
  • Track and request monthly corporate quota allocations for future hires.
  • Confirm Date of Joining (DOJ) and create employee recruitment files for submission and record-keeping.
  • Maintain records for maternity and paternity leave benefits, ensuring compliance with policies.
  • Support payroll operations, including arrears calculations and deductions.

CABIN CREW

INTERGLOBE (INDIGO) AVIATION LIMITED
Hyderabad
01.2019 - 12.2019
  • Flight Coordination & Safety Compliance
  • Facilitated clear communication between flight deck and cabin crew before and during flights to ensure smooth operations.
  • Followed aviation regulations and safety protocols to maintain a secure environment for passengers and crew.
  • Conducted aircraft audits to verify cleanliness and compliance with sanitization procedures.
  • Cabin Preparation & Maintenance
  • Cleaned and serviced aircraft cabins, galleys, and lavatories to uphold airline hygiene standards.
  • Stocked cabins with safety guides, airsick bags, and cleaning supplies after each flight.
  • Checked personnel for proper uniforms and safety gear, ensuring readiness before flights.
  • Managed and inspected passenger cabin furnishings, ensuring cleaning quality and timely replacement.
  • Crew & Passenger Support
  • Oversaw equipment maintenance and coordinated necessary servicing.
  • Monitored crew duties, ensuring all assigned responsibilities were completed efficiently.
  • Resolved passenger concerns, including handling disorderly passengers and medical emergencies.
  • Provided exceptional in-flight service, prioritizing passenger comfort and safety.

Education

High School Diploma - Commerce

ST. JOSEPH'S CONVENT HIGH SCHOOL
JABAPUR, M.P.

BBA - Human Resources Management

ST. ALOYSIUS AUTONOMOUS COLLEGE
JABALPUR, M.P.
01.2015 - 01.2018

Skills

🔹 Sales Operations & Support
  • Sales Process Coordination
  • CRM Management (Highrise)
  • Sales Documentation (NDAs, MOUs, Rebate Forms)
  • Internal Sales Reporting
  • Order Processing Support
🔹 Data & Reporting
  • Power BI Dashboard Creation
  • Sales Performance Analysis
  • KPI Tracking & Reporting
  • Microsoft Excel (Pivot Tables, VLOOKUP, Charts)
🔹 Supply Chain & Logistics Support
  • Vendor Registration
  • Material Request Coordination
  • Coordination with Logistics Teams
🔹 Administrative & Communication
  • Internal Communication & Team Onboarding
  • Cross-functional Collaboration
  • Meeting & Event Coordination
  • Time Management & Problem-Solving
  • Executive Support (Temporary PA to CEO)
🔹 Technical & Systems
  • Highrise CRM
  • Power BI
  • MS Office Suite (Excel, Word, Outlook, Teams)

Certification

  • Certified in Human Resource Management from International Business Management Institute Berlin
  • Certified in Human Resource Analytics and HRM Udemy Digital Platform
  • Certified in Fundamentals Of Digital Marketing Google Garage
  • Certified First Aider- CPR and AED Defibrillator HSS Health and Safety Solutions Dubai

Languages

English
Hindi

Timeline

SALES OPERATIONS COORDINATOR

INTEREL BUILDING AUTOMATION DMCC
04.2023 - 05.2025

HR RECRUITMENT EXECUTIVE

IEX RECREATIONAL PLAYGROUND LLC
07.2022 - 04.2023

HUMAN RESOURCES ADMINISTRATION ASSISTANT

FITNESS FIRST LANDMARK GROUP
03.2022 - 07.2022

CABIN CREW

INTERGLOBE (INDIGO) AVIATION LIMITED
01.2019 - 12.2019

BBA - Human Resources Management

ST. ALOYSIUS AUTONOMOUS COLLEGE
01.2015 - 01.2018

High School Diploma - Commerce

ST. JOSEPH'S CONVENT HIGH SCHOOL

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GEORGENA ROZARIO