Georges Greiss
Dubai
Summary
A highly motivated leader with strong experience in top VIP customers service, coming with honed skills in budgeting skills and problem solving skills, as well as bartending and mixology, with10 years experience in food and beverage, to oversee the operations for improved customer satisfaction and retention, Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head Waiter
Estiatorio Milos Royal Atlantis
08.2022 - 01.2024
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Developed strong rapport with guests, leading to increased customer loyalty and positive reviews.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
Mixology Bartender
Burj Al Arab
08.2021 - 08.2021
- Organize bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Developed new signature cocktails to support bar marketing brand and increase profits
- Increased bar revenue through development and marketing of featured cocktails
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Managed cash and bar revenue during special promotions and social events
- Prepared classic, modern and unique cocktails for each customer
- Stored supplies according to bar policies and health code requirements
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
Food And Beverage Supervisor
Jumeirah Al Naseem
01.2006 - 12.2016
- Pre -Opening Team) Duties and Responsibilities :
- Leading by example, Oversee day to day operations and team performance
- Develop revenue and profit, help the hotel meet it's targets
- Handling high profile guests and taking care of their requests
- Ensure guest satisfaction through promoting excellent service
- Train new employees and provide ongoing training for all staff
- Maintain quality control for all food and beverage served
Senior Waiter
Atana Hotel
05.2015 - 11.2016
- Pre -Opening Team) F&B
- Duties and Responsibilities :
- Responsible for all F&B outlet set up and services to the guests
- Multitasking on all F&B outlet when and where assigned
- Ensures that hotel brand standards and SOP's are consistently implemented
- Ensure that the place of work and surrounding area is kept clean and organized at all times
- Courteous, professional and efficient service is provided at all times
- Assist in carrying out scheduled inventories of products and operating equipment
Food Server Trainer
Chili's
03.2012 - 05.2015
- Training new staff and instruct them on the service standards
- Anticipating in all store openings and trainings, new product rollouts ,customer service initiatives and quality control
Education
Bachelor of Arts - Marketing
Alexandria University
Skills
- Confident and Knowledgeable Innovate and Motivated
- Active listening
- Time Management
- Microsoft Office Applications
- Team Leadership
- Service Excellence
- Cashiering
Certification
• Certificate of Appreciation from the General Manager at Madinat Jumeirah
• Certificate of Appreciation from the Regional Vice President at Madinat Jumeirah
• Certificate of Appreciation from the General Manager at Jumeirah Al Naseem
• Basic Food hygiene
• Fire and safety Training
• Handling Guest Complaint Communication Skills and Telephone Ethics
• WSET training - Level 1
Timeline
Head Waiter
Estiatorio Milos Royal Atlantis
08.2022 - 01.2024
Mixology Bartender
Burj Al Arab
08.2021 - 08.2021
Senior Waiter
Atana Hotel
05.2015 - 11.2016
Food Server Trainer
Chili's
03.2012 - 05.2015
Food And Beverage Supervisor
Jumeirah Al Naseem
01.2006 - 12.2016
Bachelor of Arts - Marketing
Alexandria University
• Certificate of Appreciation from the General Manager at Madinat Jumeirah
• Certificate of Appreciation from the Regional Vice President at Madinat Jumeirah
• Certificate of Appreciation from the General Manager at Jumeirah Al Naseem
• Basic Food hygiene
• Fire and safety Training
• Handling Guest Complaint Communication Skills and Telephone Ethics
• WSET training - Level 1
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