Georgina Cutinho
Dubai,United Arab Emirates
Summary
Deliver consistent, high-quality service to all passengers across designated areas, including check-in gates, transfer desks, and special handling. Ensure timely and efficient operations in alignment with dnatas service standards and established standard operating procedures. Adhere to safety and security regulations set by the International Civil Aviation Organization (ICAO) and local airport authorities.
Overview
6
6
years of professional experience
Work history
Customer service agent
EMIRATES GROUP
Dubai, United Arab Emirates
2023.02 - 2026.06
- Welcomed passengers upon arrival at counter to create positive first impression.
- Ensured allocated flights were opened, closed, and edited according to defined configurations and airline-specific requirements.
- Updated DMIS with booked load and actual load for allocated flights.
- Verified personal information and tickets for accuracy and compliance.
- Checked travel documents, including passports and visas, prior to processing payments.
- Managed check-in process for passengers travelling to multiple destinations.
- Handled high-volume customer inquiries through effective multitasking and prioritisation.
- Resolved passenger complaints and inquiries regarding lost or damaged baggage efficiently.
Finance assistant
St Milagres credit co-operative Bank
Bangalore
2021.04 - 2022.07
- Managed corporate client portfolio and provided financial guidance on investments and savings.
- Evaluated creditworthiness and processed loan applications efficiently.
- Performed daily reconciliation of payments while maintaining cash records.
Customer service representative
Tata consultancy services
Bangalore
2020.03 - 2021.02
- Facilitated interactions with over 30 customers daily, providing friendly and polite service to support customer satisfaction.
- Collected and entered essential customer information, including names, addresses, and phone numbers into service software.
- Assisted in generating reports as required.
- Aimed for swift resolution of customer complaints.
- Demonstrated problem-solving abilities in various situations.
Education
Master's - Commerce
Dharwad University
BangaloreBachelor's - Commerce
Dharwad University
BangaloreSkills
- Microsoft Office Suite
- Internet research and problem-solving
- Customer service excellence
- Baggage service coordination
- Conflict resolution
- Passenger assistance
- Multicultural communication
Hobbies and Interests
- Football
- Dancing
- Singing
- Music
Timeline
Customer service agent
EMIRATES GROUP
2023.02 - 2026.06
Finance assistant
St Milagres credit co-operative Bank
2021.04 - 2022.07
Customer service representative
Tata consultancy services
2020.03 - 2021.02
Master's - Commerce
Dharwad University
Bachelor's - Commerce
Dharwad University