Gerald E. Apura
Dubai,UAE
Summary
Dedicated professional with a strong foundation in customer relationship management, interpersonal communication, and merchandising. Recognised for reliability, punctuality, and a positive attitude, complemented by excellent communication skills and an outgoing, enthusiastic approach. A fast learner committed to fostering meaningful connections and delivering exceptional service in dynamic environments.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Sales Associate
GAISANO CENTER
Digos City
01.2024 - 04.2025
- Achieved customer satisfaction by providing exceptional service.
- Assisted with inventory management, ensured stock levels remained optimal.
- Assisted customers, improved shopping experience.
- Adhered to company's policies whilst serving each customer.
- Maintained clean and organised sales floor for optimal operations.
Customer Service Representative
DASURECO
Digos City
01.2017 - 12.2023
- Assisted customers in making informed decisions by providing detailed product information.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained excellent client satisfaction by providing in-depth support.
- Obtained feedback from customers to improve service experience.
Team leader
Nakayama Technology Corporation
Digos
11.2003 - 11.2016
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Increased team cohesion by implementing regular feedback sessions.
- Developed strategies for improved performance level across the team.
- Introduced innovative solutions which maximised output without compromising quality.
- Encouraged open communication, fostering a positive work culture.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Led project coordination, resulting in timely delivery.
- Coordinated daily tasks, ensuring smooth workflow within the team.
Education
Bachelor of Science - Criminology
POLYTECHNIC COLLEGE OF DAVAO DELSUR
DIGOS CITY, PHILIPPINES 06.1999 - 03.2003
Skills
- Reliable and punctual
- Outgoing and enthusiastic
- Excellent communication skills
- Customer relationship management
- Positive attitude
- Fast learner
- Interpersonal communication
- Merchandising
- Dealing with complaints
- Results-Oriented mindset
Languages
English
Fluent
Timeline
Assistant Sales Associate
GAISANO CENTER
01.2024 - 04.2025
Customer Service Representative
DASURECO
01.2017 - 12.2023
Team leader
Nakayama Technology Corporation
11.2003 - 11.2016
Bachelor of Science - Criminology
POLYTECHNIC COLLEGE OF DAVAO DELSUR
06.1999 - 03.2003
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