Geraldine Cabrera

• Proactively manage On Time Performance of each and every flight.

• Lead the team of up to 22 crew members.

• Assigned crew member with clear direction, motivation and development to ensure highest standards of performance and productivity achieved and maintained.

• Accountable and responsible for ensuring documentation related to inflight service, safety, medical incidents, passenger related concerns submitted to the concerned departments within the expected timeline.

• Demonstrates proactive approach to performance management by briefing, coaching, evaluating and assessing the team and train new crew members.

• Analyze individual crew members performance and style and image/ grooming by completing a comprehensive assessment.

• Manages team to ensure all service in the Residence, First Class, Business and Economy class cabin delivered and duties completed and done consistently, focusing retention of passenger on every flight.

• Supports ancillary revenue by ensuring buy on-board items are offered as per service process. Motivates team and self to strive to meet sales targets when operating Duty Free sales onboard

• Mentored junior cabin crew members, fostering professional development and growth within the team.

• Resolved guest complaints efficiently and professionally while maintaining positive customer environment.

• Participated in ongoing professional development opportunities, staying informed on industry trends and updates in order to maintain a high level of expertise within the cabin manager role.
• Evaluated performance metrics of cabin crew members, identifying areas for improvement and recommending targeted training initiatives as appropriate.
• Played a key role in emergency situations, providing clear instructions to passengers and coordinating evacuation efforts if necessary.
• Solicited and reviewed guest feedback and promptly resolved complaints.

• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.

• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

• Trained, Operated and overall, in charge of a wide body (Airbus 380 /340/330, Boeing 777, Boeing 787) aircraft ensuring complete 100% compliance with safety, security and medical/ Aviation health procedures.

• Enhanced passenger experience by providing exceptional inflight service and attending to individual needs.
• Participated in ongoing professional development opportunities to stay current on industry trends and best practices in customer service excellence.
• Demonstrated excellent communication skills while interacting with passengers from diverse backgrounds and cultures.
• Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.
• Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each flight assignment.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Ensured safety and comfort of customers onboard aircraft.

• Deputy In- Charge of the Cabin Manager on a wide bodied aircraft (Airbus A380/430/330, Boeing B777/B787)
• Proactively manage On Time Performance of each and every flight
• Lead the team of up to 5 crew members
• Assigned crew member with clear direction, motivation and development to ensure highest standards of performance and productivity achieved and maintained
• Accountable and responsible for ensuring documentation related to inflight service, safety, medical incidents, passenger related concerns submitted to the concerned departments within the expected timeline
• Demonstrates proactive approach to performance management by briefing, coaching, evaluating and assessing the team and train new crew members
• Analyze individual crew members performance and style and image/ grooming by completing a comprehensive assessment
• Manages team to ensure in Economy class cabin when operating wide bodied aircraft
• Ensure service delivered and duties completed and done consistently, focusing retention of passenger on every flight
• Supports ancillary revenue by ensuring buy on-board items are offered as per service process
• Motivates team and self to strive to meet sales targets when operating Duty Free sales onboard
• Resolved guest complaints efficiently and professionally while maintaining positive customer environment
• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
• Trained, Operated and overall, in charge of a narrow bodied aircraft (Airbus 319/320 ) aircraft ensuring complete 100% compliance with safety, security and medical/ Aviation health procedures

• Trained and operated narrow and wide body aircraft, ensuring complete 100% compliance with safety, security and medical/Aviation health procedures
• Attended flight briefing, during which cabin crew are assigned their working position, flight details, passengers with any special requirements
• Completed documentations such bar paperwork, First/Business Class amenity inventory and attended medical incidents onboard
• Served passenger of all cabins, First, Business and Economy with impeccable service, professionally and courteously, cultivating and maintaining welcoming atmosphere

• Meets and greets patients, families and VIPs in a courteous and efficient manner as they arrive in the clinic/ department reception area and assists VIP customers throughout their visit within the clinic
• Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
• Provides patients, visitors and staff with accurate and updated information regarding the services of the Hospital
• This shall be carried out in a prompt and courteous manner at all times, during one-on-one direct interaction or while handling telephone inquiries
• Ensures adherence to the Appointment System; sees to it that bookings for doctor’s appointments are recorded in an accurate, systematic and well-coordinated manner
• Sees to it are properly distributed to all doctors-on-duty while at the same time ensuring that patients are booked for appointments to their preferred doctors (whenever expressed by the patient)
• Maintained patient rights and responsibilities at all time
• Handled billing and insurance eligibility of outpatient during their visit
• Demonstrated behaviors consistent with the mission and goals of the hospital
• Demonstrated behaviors that promote positive customer relations with the patients, visitors and members of the hospital staff
• Demonstrated appropriate handling of emergency situations in a calm, effective manner
• Assists the trained and designated individuals in the proper handling of emergency situations in the hospital
• Demonstrated competency in cardiopulmonary resuscitation and other lifesaving interventions at the level of their training
• Supported the Marketing Team on company events and promotions