GERALD JOHN VIOLA
Dubai,UAE
Summary
Highly-motivated Stock Controller dedicated to improving operational efficiency in warehouse environments through diligent stock management and effective leadership. Uses exceptional communication and organizational skill to ensure accurate, timely inventory management, achieving operational goals.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
STOCK CONTROLLER
DOCLE & GABBANA M.E. - Dubai Mall
Dubai
08.2024 - 09.2025
- Received and control shipments or any store-to-store transfers.
- Follows an organized method while opening shipments.
- Ensure stock is stored properly to prevent damage or loss.
- Monitor and maintain accurate stock levels.
- Conduct cycle count (monthly) for all categories.
- Investigate and resolve stock discrepancies or variances.
- Generate inventory reports for management.
- Responsible for ordering the needs within store such as (PLVs, grocery items, stationeries and printing items).
- Preparing daily orders from Online Level Shoes team e-commerce.
- Assisting the VMs for preparing new collections as to maintain the highest level of merchandising.
- Responsible of handling aftersales items from client and following up to local workshop and to the brand.
- Collaborated with sales team to meet targets, provide customer-focused solutions.
RECEIVING ASSOCIATE
TOM FORD - Dubai Mall | CHALHOUB
Dubai
09.2023 - 07.2024
- Received and control shipments.
- Ensures all merchandise is in good condition by matching the pricing list to the merchandise. (Checking damages or missing items.)
- Follows an organized method while opening shipments.
- Conduct regular inventory count for existing stock, as required by the shop manager.
- Enforcing store security and health safety procedures and regulations.
- Ensures stock proper management within the stockroom.
- Responsible for ordering the needs within store such as (PLVs, grocery items, stationeries and printing items.)
- Preparing daily order from Farfetch and securing the quality of item before sending towards to client.
- Assisting the VMs for preparing new collections as to maintain the highest level of merchandising.
- Supporting Sales Team target.
STORE ASSISTANT
TUMI Mall of Emirates | CHALHOUB GROUP
Dubai
12.2022 - 08.2023
- Receiving and verifying the quantity and quality of new shipment.
- Ensures stock proper management within the stock room.
- Keeping the store full stock and participates inventory cycles.
- Maintaining the highest level of visual merchandising and store condition.
- Preparing and dispatching store transfers.
- Enforcing store security and health safety procedure and regulation.
- Interacting towards customers and identifying their needs and preferences.
- Receiving repair bags from customers - informing and updating customers regarding on their repair bags (ea. pending issues for spare parts, item replacements).
- Sales Support: Collaborating with the sales team to achieve sales targets and meet customer needs.
STORE ASSISTANT
PAUL SMITH - DM | CHALHOUB GROUP
Dubai
04.2022 - 11.2022
- Keeping the store fully stocked.
- Maintaining the highest level of visual merchandising and store conditions.
- Delivering exceptional sales services for improved customer satisfaction.
- Interacting with customers and identifying their needs and preferences.
- Operating cash registers and point of sale machines.
- Receiving and verifying the quality and quantity of new shipments.
- Receiving and dispatching transfers.
- Enforcing in-store security, health, safety procedures and regulations.
- Participates inventory cycles.
STORE KEEPER
MANGO - Dubai Mall | AZADEA GROUP
Dubai
07.2018 - 04.2022
- Maintain receipts, records, and withdrawals of the stockroom.
- Perform other stock-related duties (e.g. scanning, pricing, tagging prices and putting security alarms on the items).
- Receive, unload, and shelves the items by section.
- Inspect deliveries for damage or discrepancies and report to the management.
- Responsible of maintaining the stockroom on its proper stock arrangement.
- Liable on replenishing stocks on the shop floor.
- Assisting the Visual Merchandiser on displaying items and merchandising the shop.
- Greeting customer, answer in queries in timely manner.
- Upselling, cross selling and applying selling techniques to be able to help reaching the KPI's of the store.
- Answering stockroom queries and concerns.
Education
Bachelor's degree - Information Technology Specialized in Computer Networks
UIC
Davao City 06.2011 - 04.2015
Skills
- Computer Troubleshooting
- SAP
- Windows 7/XP
- Microsoft Office
- Software and Hardware
- Network Configuration
- Operating System
- Customer Service
- Organizational
- Good Communication
- Leadership
- Stock Assessment
REFERENCES
Available upon request.
Timeline
STOCK CONTROLLER
DOCLE & GABBANA M.E. - Dubai Mall
08.2024 - 09.2025
RECEIVING ASSOCIATE
TOM FORD - Dubai Mall | CHALHOUB
09.2023 - 07.2024
STORE ASSISTANT
TUMI Mall of Emirates | CHALHOUB GROUP
12.2022 - 08.2023
STORE ASSISTANT
PAUL SMITH - DM | CHALHOUB GROUP
04.2022 - 11.2022
STORE KEEPER
MANGO - Dubai Mall | AZADEA GROUP
07.2018 - 04.2022
Bachelor's degree - Information Technology Specialized in Computer Networks
UIC
06.2011 - 04.2015
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