Gerardo Pasilaban
Dubai,UAE
Summary
Seasoned telecom sales executive with 7 years of successful experience, adept at driving revenue growth and fostering client satisfaction. Accomplished telecom contact center executive with 6 years of expertise in optimizing customer service operations. Additionally, 1 year as a bank general clerk, demonstrating adaptability and diverse skill sets in financial administration.
Overview
15
15
years of professional experience
Work History
Sales Executive
Etisalat by e&
Dubai, UAE
04.2016 - 09.2023
- Developed and maintained strong relationships with key clients, resulting in a 10% increase in customer retention.
- Conducted product demonstrations and presentations to potential clients, showcasing the benefits and features of telecom products and services.
- Specialized in both B2B and B2C sales, demonstrating adaptability and a comprehensive understanding of diverse customer segments.
- Provided personalized consultations to customers, recommending telecom packages that are aligned with their needs and preferences.
- Collaborated with cross-functional teams to ensure seamless implementation and delivery of telecom solutions to clients.
- Coordinated with cross-functional team, including customer service and technical support to resolve client issues and enhance overall experience.
- Stayed up to date with industry trends and competitor analysis to identify new business opportunities and stay ahead in the market.
- Consistently met and exceeded monthly sales targets, resulting in recognition as the top-performing sales associate for Q1 of 2023.
- Handled customer inquiries, resolved complaints, and provided exceptional customer service to ensure customer satisfaction.
- Participated in regular training sessions to enhance product knowledge and sales techniques.
Contact Center Executive
Sykes Asia - Verizon Telecom USA
Makati City, Philippines
07.2009 - 12.2015
- Handled live chat support, inbound and outbound calls from customers, aiding and resolving issues.
- Assisted customers with billing inquiries, service requests, and technical support.
- Achieved and exceeded monthly sales targets by upselling and cross-selling telecom products and services.
- Maintained accurate and detailed customer records in the CRM system.
- Collaborated with team members to improve call centre processes and customer satisfaction.
- Resolved customer complaints and issues in a timely and professional manner.
General Clerk | Department Coordinator
Banco De Oro
Manila, Philippines
11.2008 - 06.2009
- Managed day-to-day administrative tasks, including filing, data entry, and document processing.
- Maintained organized and easily accessible records, ensuring efficient retrieval of information.
- Coordinated departmental schedules, meetings, and appointments to optimize team efficiency.
- Assisted in the preparation of financial reports, ensuring accuracy and compliance with banking regulations and standards.
- Collaborated with finance and accounting teams to compile necessary data for reporting.
- Responded promptly to inquiries via phone and email, providing accurate information to clients and colleagues.
- Maintained the confidentiality and security of sensitive information, adhering to banking privacy and compliance standards.
- Implemented measures to safeguard critical documents and data.
- Contributed insights for optimizing administrative workflows and adapting to changing regulatory requirements.
Education
Bachelor of Science - Banking and Finance
Ateneo De Naga University
Naga City, Philippines 06.1999 - 03.2006
Skills
- Sales strategy development
- Client relationship management
- Negotiation and closing deals
- Sales forecasting and analysis
- Call center operations management
- Customer service optimization
- CRM software proficiency
- Quality assurance and monitoring
- Troubleshooting and issue resolution
- Banking regulations and compliance
- Data entry and record-keeping
- Financial transaction processing
- Customer account management
- Knowledge of banking software systems
Timeline
Sales Executive
Etisalat by e&
04.2016 - 09.2023
Contact Center Executive
Sykes Asia - Verizon Telecom USA
07.2009 - 12.2015
General Clerk | Department Coordinator
Banco De Oro
11.2008 - 06.2009
Bachelor of Science - Banking and Finance
Ateneo De Naga University
06.1999 - 03.2006
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