Gershon Dmello
DubaI,United Arab Emirates
Summary
Experienced professional with expertise in CRM software, digital and social media marketing, and online store management. Proficient in SEO, copywriting, video editing, and basic graphic design. Skilled in resource optimisation, website optimisation, and newsletter design. Known for exceptional time management, customer engagement, and a customer-focused approach. Aims to leverage digital marketing expertise to boost business growth and enhance customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Brand Manager | Digital Marketing Executive
Repro Graphics NZ Limited
Auckland, New Zealand
07.2021 - 12.2024
- Customer Relationship Management (CRM): Managed 2000+ client relationships using Upilot, boosting customer satisfaction by 20%.
- Accounts and Financial Management: Proficient in MYOB, prepared 100+ invoices/month, maintaining 100% accuracy.
- Cost Estimation for Print Products: Optimized costs for 50+ print projects/month using Print Fast Q, ensuring 40-60% profitability.
- Price Analysis and Competitor Comparison: Conducted market analyses, increasing revenue by 30% through competitive pricing strategies.
- Video and Graphic Editing: Created 30+ social media pieces/month using Clipchamp and Canva, boosting engagement by 25%, enhancing brand visibility and customer interaction
- Email Marketing: Managed 5+ monthly email campaigns via Mailchimp with 50% open rates and 25% CTR, boosting brand visibility and customer retention through effective email communication
- Website Development and Management: Managed websites on Magento, OpenCart, and OnPrint, adding 1000+ products and improving SEO, driving 25% traffic growth and sales.
Education
Digital Marketing
IIDE - Indian Institute Of Digital Education
Mumbai 04.2001 - /2022
Bachelor of Commerce -
St. Andrew's College
Mumbai /2018 - /2021
Commerce
Holy Family Junior College
Mumbai /2016 - /2018
Secondary School Certificate
St. John The Evangelist High School
MumbaiSkills
- CRM software expertise
- Product knowledge
- Resource optimisation
- Website optimisation
- Newsletter design
- Search Engine Optimisation (SEO)
- Copywriting
- Video Editing
- Digital and social media marketing
- Online Store Management
- Customer-Focused approach
- Time management excellence
- Customer engagement
- Microsoft Office Suite
- Graphic design basics
Certification
- Advanced Certification in Digital Marketing
- GST Beginners Course
Softwares
Upilot (CRM) | MYOB | Mailchimp | Canva | Clipchamp | Hubspot | Hotjar | Print FastQ | Chat GPT
E- Commerce Platforms
Magento | OpenCart | OnPrintShop
Languages
English
Fluent
Hindi
Fluent
Timeline
Brand Manager | Digital Marketing Executive
Repro Graphics NZ Limited
07.2021 - 12.2024
Digital Marketing
IIDE - Indian Institute Of Digital Education
04.2001 - /2022
Bachelor of Commerce -
St. Andrew's College
/2018 - /2021
Commerce
Holy Family Junior College
/2016 - /2018
Secondary School Certificate
St. John The Evangelist High School
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