GETRUDE D MOTSI
Dubai
Summary
Dedicated and customer-focused professional with over 10 years of experience in retail customer service across luxury fashion and lingerie brands, as well as 2 years of experience as a Care Assistant. Skilled in providing excellent customer experiences, resolving inquiries efficiently, and building strong relationships. Adept at working in fast-paced environments, multitasking, and maintaining high service standards.
Overview
2025
2025
years of professional experience
Work History
CARE ASSISTANT
ACADEMY CARE LTD
- Provided compassionate care and support to elderly and vulnerable individuals
- Assisted with daily living activities, including personal care and meal preparation
- Maintained patient dignity, comfort, and well-being at all times
- Worked collaboratively with healthcare professionals to ensure excellent patient care
- Assist with Medication administration
- Ensure all medications date are up to date
01.2023 - 12.2024
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
- Provided emotional support to patients and their families throughout the caregiving process, building trust and rapport.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Sales Associate
RIGBY & PELLER LINGERIE/ IMPERIAL
01.2018 - 01.2022
- Assisted customers in selecting high-quality fashion pieces
- Managed customer complaints and returns, ensuring swift resolutions
- Supported store operations, including cash handling and stock management
- Contributed to achieving sales targets through personalized service
LINGERIE STYLIST
RIGBY & PELLER LINGERIE/ IMPERIAL
01.2018 - 01.2022
- An expert fitter, who can fit by eye and tape measure
- Ability to fit and create a bra drawer for women with different taste, lifestyle, and body shapes
- Creates a bridal styling experience that provides individual attention and engagement
- Delivered exceptional customer service, building lasting client relationships
- Assisted with visual merchandising and promotional campaigns to drive sales
- Leadership roles extending to the assistance of training for new employees
- Responsible for weekly trade pack reports, schedule and customer follow up calls
Customer Service Representative
PINKO: BESIDE GROUP
01.2013 - 01.2017
- Assisted customers with product selection, styling advice, and purchases
- Maintained a strong knowledge of fashion trends and luxury apparel
- Resolved customer inquiries efficiently, ensuring high satisfaction and repeat business
- Processed transactions and managed stock replenishment
Education
Advanced Diploma -
Beauty Therapy
Skills
- Customer service excellence
- Sales and upselling techniques
- Team collaboration & leadership
- Complaint resolution
- Strong communication & interpersonal skills
- Adaptability & problem-solving
- Patient care & support
- Medication administration
- Training and mentoring
- End-of-life care
- Elderly care
Education And Certificates
- Advanced Diploma in Beauty therapy
- Care Assistant Certification
Timeline
01.2023 - 12.2024
Sales Associate
RIGBY & PELLER LINGERIE/ IMPERIAL
01.2018 - 01.2022
LINGERIE STYLIST
RIGBY & PELLER LINGERIE/ IMPERIAL
01.2018 - 01.2022
Customer Service Representative
PINKO: BESIDE GROUP
01.2013 - 01.2017
CARE ASSISTANT
ACADEMY CARE LTD
Advanced Diploma -
Beauty Therapy
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