Ghada Sawalmah
Dubai,United Arab Emirates
Summary
Strategic business development professional with a focus on ethical practices in the healthcare sector. Specialises in innovative problem-solving and building strategic relationships to drive organisational growth. Demonstrates persistence in achieving objectives while facilitating effective communication and negotiation. Dedicated to fostering transparent workplace practices for sustainable success.
Overview
17
17
years of professional experience
Work history
Business service administrative director
DHGFGOC
Sharjah, UAE
2025.02 - Current
- Ensured timely delivery of services by efficiently managing resources and schedules.
- Oversaw recruitment process, selecting highly skilled professionals for respective roles.
- Established key performance indicators, driving continuous improvement in operations.
- Coordinated with various departments to ensure seamless workflow.
- Liaised with stakeholders to strengthen professional relationships and collaboration.
- Implemented cost-saving measures, reducing company expenses significantly.
- Conducted regular audits for maintaining compliance with industry standards.
- Hired marketing consultant to improve PR and advertising strategies for the hospital.
- Delivered excellent customer service by addressing and resolving queries promptly.
- Fostered a positive work environment to boost employee satisfaction and retention rate.
- Enhanced patient experience by upgrading facility visuals.
Chief Executive Officer
Gargash Hospital
Dubai, UAE
2019.01 - 2024.10
- Sculpted company vision by leading strategic planning and setting business goals.
- Spearheaded expansion strategies to increase business market share, drive growth and increase customer base.
- Devised key initiatives that drove substantial business growth.
- Launched new business lines to diversify revenue streams.
- Negotiated high-value contracts, resulting in significant profitability increase.
- Fostered organisational growth to establish a strong market presence.
- Developed sustainable partnerships, strengthening industry relationships.
- Built productive relationships with industry partners to meet strategic business objectives.
- Drove corporate social responsibility initiatives, which enhanced public image and reputation.
- Advocated ethical standards of conduct; fostered a culture of integrity throughout the firm.
- Boosted employee morale with proactive communication and positive leadership.
- Improved customer satisfaction rates with service enhancements.
- Established performance metrics that drove workforce excellence..
Compliance agent
Standard Chartered Bank FCC
Dubai, UAE
2012.01 - 2013.01
- Was responsible of a number of LLC companies as well as a few international Holding companies.
- Dedicated long hours, working from 7am until midnight. I would not leave before I having completed the expected daily quota and more.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Managing Administrator
Dr. Husnia Gargash Fertility Gynaecology and Obstetrics Centre
Sharjah, UAE
2010.01 - 2012.01
- Provided comprehensive secretarial support to the managing director, ensuring smooth daily operations within the executive suite.
- Implemented and training front line employees on software to help with store management, and accounts.
- Developed initial infrastructure for previous Centre, including employee contracts and bonus systems, and designed logo.
- Increased efficiency of document retrieval with a well-organised filing system.
- Sorted incoming mail for timely distribution to departments, reducing clutter and improving workplace organisation.
- Handled sensitive information discreetly, maintaining confidentiality at all times.
- Identified cost-saving opportunities by amending drug representatives and IT solutions, and procuring durable products and consumables.
Education
High School Diploma -
Dubai National School
Dubai/UAEBBA - Marketing and Business Management
University of Wollongong in Dubai
DubaiExecutive MBA -
London Metropolitan University
London/UKIVIRMA Global Education
Valencia/Spain 2016.05 - 2016.05
GVM Care & Research
Italy 2016.09 - 2016.10
Skills
- Creative problem solving
- Effective delegation
- Persistent and diligent
- Diplomatic negotiation
- Strategic planning
- Ethical responsibility
- Interpersonal communication
- Business development
VALUE ADDING EXPERIENCES
- After completing my MBA, I went to Spain and did a training course in hospital/IVF unit management with “IVI VALENCIA”. There I was taught the subtle but nonetheless important differences between management in healthcare and corporate entities. I received certificate of completion, as well as a personal appraisal letter from IVI VALENCIA.
- After Spain, I went on to Italy for 2 weeks, and met with GVM hospitals. They are the second largest private/public healthcare providers in Italy and vary in their management techniques in each region. In these two weeks I spent my days jumping between different departments, in different hospitals, as well as spending extensive time with the CEO of GVM and also the CEO’s of their subsidiaries. This found me learning about different management requirements and expectation from different demographics.
Languages
English
Native
Arabic
Native
Hindi
Elementary
Persian
Beginner
Affiliations
- Painting
- Reading
- Family time
Timeline
Business service administrative director
DHGFGOC
2025.02 - Current
Chief Executive Officer
Gargash Hospital
2019.01 - 2024.10
GVM Care & Research
2016.09 - 2016.10
IVIRMA Global Education
2016.05 - 2016.05
Compliance agent
Standard Chartered Bank FCC
2012.01 - 2013.01
Managing Administrator
Dr. Husnia Gargash Fertility Gynaecology and Obstetrics Centre
2010.01 - 2012.01
High School Diploma -
Dubai National School
BBA - Marketing and Business Management
University of Wollongong in Dubai
Executive MBA -
London Metropolitan University