GHADEER YOUNES
Summary
- Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
- Highly proactive manager with 4 years of experience in team leadership in Restaurants. Background includes sales, management and customer service in fast-paced settings.
- Dynamic professional with demonstrated success in developing and executing innovative marketing strategies to boost sales, while maintaining operational efficiency. Skilled in budget management to reduce costs and maximize profits. Passion for food preparation, providing quality products to customers.
- Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
3
3
years of professional experience
Work History
Restaurant General Manager
Piccola Milano Restaurant & Café
03.2023 - 11.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Correctly calculated inventory and ordered appropriate supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Coordinated with catering staff to deliver food services for special events and functions.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Assistant Restaurant Manager
Darabzeen Restaurant & Café
05.2022 - 03.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Designed and implemented strategies to reduce costs and waste.
- Worked closely with restaurant owner to develop and implement marketing initiatives.
Assistant Restaurant Manager
Saroja Restaurant & Café
09.2020 - 02.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
Education
No Degree - Tourism Management
Tourism & Hotels Technical Institute
Damascus-SyriaSkills
- Health Code Compliance
- Talent Development
- Customer Engagement
- Business Management
- Purchasing
- Food Safety
- Food Service Background
- Shift Management
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Restaurant General Manager
Piccola Milano Restaurant & Café
03.2023 - 11.2023
Assistant Restaurant Manager
Darabzeen Restaurant & Café
05.2022 - 03.2023
Assistant Restaurant Manager
Saroja Restaurant & Café
09.2020 - 02.2022
No Degree - Tourism Management
Tourism & Hotels Technical Institute
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