GHAITH AL SHOUFI
Dubai
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
15
15
years of professional experience
Work History
Floor Supervisor
7 MANAGEMENT (FEBRUARY 30)
03.2022 - Current
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Food and safety trainings.
- Food and beverage knowledge trainings.
- Managed all microsoft office tasks .
- Prepared and submitted daily, weekly and monthly performance reports to inform upper management.
- Managed all tracking tasks including ( laundry, inventories, staff attendance, staff meal counting with respect to allergies, maintenance ( damaged furniture), staff uniform.
- Auditing and designing all training manuals and operation sheets.
- Upheld proper visual merchandising standards on retail floor and windows.
Assistant Manager
ONNO RESTAURANT
06.2017 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Implemented staff training programs to elevate service standards and knowledge.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Floor Supervisor
DAWA (MAIN STREET PUB AND RESTO)
11.2015 - 04.2017
Head Waiter
MUSIC HALL
01.2015 - 10.2015
Head Waiter
GARCIAS (MEXICAN FRESH COCTAIL BAR AND RESTAURANT)
04.2011 - 11.2014
Banquet Server/Room Service Server
RAMADA HOTEL
09.2009 - 01.2011
Education
DATA SCIENCE ANALYST - DATA ANALYST
LONDON INTERNATIONAL STUDIES AND RESEARCH CENTER
Dubai, United Arab Emirates 04.2001 -
WSET LEVEL 2 - WINE KNOWLEDGE
GRAPE SECRETS
Dubai, United Arab Emirates 04.2001 -
BBA - Business Management
LEBANESE INTERNATIONAL UNIVERSITY
LEBANON 04.2001 -
Skills
Arabic: fluent
English: fluent
Customer satisfaction
Performance improvements
Team leadership
Team supervision
Employee training
Staff scheduling
Supply inventory management
Timeline
Floor Supervisor
7 MANAGEMENT (FEBRUARY 30)
03.2022 - Current
Assistant Manager
ONNO RESTAURANT
06.2017 - 01.2022
Floor Supervisor
DAWA (MAIN STREET PUB AND RESTO)
11.2015 - 04.2017
Head Waiter
MUSIC HALL
01.2015 - 10.2015
Head Waiter
GARCIAS (MEXICAN FRESH COCTAIL BAR AND RESTAURANT)
04.2011 - 11.2014
Banquet Server/Room Service Server
RAMADA HOTEL
09.2009 - 01.2011
DATA SCIENCE ANALYST - DATA ANALYST
LONDON INTERNATIONAL STUDIES AND RESEARCH CENTER
04.2001 -
WSET LEVEL 2 - WINE KNOWLEDGE
GRAPE SECRETS
04.2001 -
BBA - Business Management
LEBANESE INTERNATIONAL UNIVERSITY
04.2001 -