GHAITH THEEB

• Showroom daily operations, products sales and maintenance management.
  Products pricing, marketing, and display management.
  • Social media marketing.
  • Monthly sales plans preparation.
  • Sales staff supervision, coaching, and training.
  • Sales data analysis and strategies development.
  • Competition analysis.
  • Field sales and products distribution.
  • Promotions and events planning and execution.
  • New market opportunities and customer segments identification.
  • Educating customers and dealers of brands, products specs, and usage.
  • Customers relationship management and complaints resolution.
  • Customers feedback analysis.
  • Internal coordination for products and services enhancement.
  • Inventory monitoring and stock replenishment.
  • Daily cash revenue handling and sales entry on system.

• Welcomed customers warmly and provided attentive assistance throughout their visit.
  • Handling all customer requests and do all bookings according to the workshop flow.
  • Managed annual service due reminders, service contracts, and warranty inquiries, ensuring timely communication and adherence to service schedules.
  • Monitored on advisors performance to make sure from the follow up with the customers to get their satisfaction.
  • Updated the customer with all deals to get them to our family.
  • Utilized CRM system to locate customer data swiftly and address their specific needs efficiently.
  • Followed up on customer leads across various social media channels, registering inquiries and providing comprehensive assistance.
  • Handled invoicing and accurately posted all customer payments, maintaining meticulous financial records.
  • Doing aging report and followed up with accounts to settle it.
  • Following up with all cooperate companies to settle all outstanding payments.
  • Recorded and updated customer information systematically within the CRM system, ensuring data accuracy and accessibility.
  • Managed recovery services, ensuring prompt and effective resolution of customer issues and concerns.

• Lead and coach agents to serve our customer in a perfect way to get his satisfaction and earn his loyalty to our company by monitoring their calls remotely and side by side, putting trust in their selves , coordinate weekly meeting to listen to the agent for his requests and to make him sure that his leader will always support him and in that way i will fight with folks not normal agents.
• Bi Monthly meeting with agents to review their work and advise them with their KPI's and compare it with last one and put new target and new plan for new month to get perfect agent and qualify him to his next move in his position.
• Report DPR & MTD in a simple way to agents and learn them how to work with it to improve from themselves always.
• Organize direct calibration with agents and quality team to listen to their points in a professional way and keep follow up with them to make sure they work with it.
• Organize calibration to listen to new idea's and discussed the actions or calls.
• Planned, managed and directed daily board operations to increase revenue and reduce costs.
• Learn agents to built strong bond with customers through positive attitude and attentive response.
• Implemented new working processes which delivered continued improvements.
• Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
• Share the responsibility with agents to make them always in kinetic status to save always their passions as it will reflect always on work.
• Guided employees to foster proper completion of assigned duties.

• Industry: TVs, Home Theaters, Home Appliances, & Professional Cameras
• Built exceptional customer satisfaction by delivering friendly service.
• Achieved company targets by implementing successful sales strategies.
• Resolved customer issues and complaints with quick-thinking problem-solving.