Ghandi Barhoum
Abu Dhabi,United Arab Emirates
Summary
Dynamic and results-oriented with extensive experience managing sales teams and driving revenue growth. Proven track record of leading teams through successful sales initiatives, developing strategies to maximize profits, and increasing customer satisfaction.
Professional in all luxury brands of watches, jewellery, accessories, apparel, beverages and fine cigars.
Overview
24
24
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Assistant Sales Manager
Platform car rental
Abu Dhabi, UAE
01 2024 - Current
- Partnered with management team to optimise operations and reduce costs.
- Increased new business connections and revenue generation opportunities by improving networking strategies.
- Established budgets based on historical, current and forecasted business data.
Sales trainer
Syria Duty Free Travel Retail (Dam Intl Air Port)
Damascus, Syria
07 2016 - 11 2023
- Assigned training exercises and skill assessments to newly hired employees.
- Developed effective training manuals, modules and teaching aids.
- Developed soft skills by providing training in time-management, problem-solving, and effective communication.
- Held refresher courses and workshops to reinforce key concepts and skills.
Sales and customer service representative
Syria Duty Free Travel Retail (Dam Intl Airport)
Damascus, Syria
08 2012 - 07 2016
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Maintained excellent client satisfaction by providing in-depth support.
- Worked in collaboration with sales team to achieve collective targets and goals.
Automotive sales advisor
Renault Group
Damascus, Syria
10 2008 - 04 2012
- Greeting customers, discussing their needs and advising them on the most suitable vehicle. Arranging test drives. Negotiating sale and trade-in prices. Working out finance arrangements and packages, which may include organising registration plates, road tax and delivery of vehicles.
Sales assistant
Syria Duty Free Travel Retail
Damascus, Syria
07 2005 - 08 2008
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Operated cash registers with accuracy and processed cash and card transactions.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Receptionist
Sheraton Hotel
Damascus, Syria
2000.05 - 2001.06
Education
Diploma - Hotels & Tourism
Hotel & Tourism Training College
Damascus / Syria 1997.10 - 2000.11
Skills
- Confident communicator
- Product expertise
- Sales techniques
- Product knowledge
- Customer Service
Languages
English
Fluent
French
Intermediate
Russian
Elementary
References
References available upon request.
Certification
- Best selling skills & customer care certified from European Syrian training center.
- Silver champion, Panasonic me.
- Art of selling, Swarovski.
Timeline
Receptionist
Sheraton Hotel
2000.05 - 2001.06
Diploma - Hotels & Tourism
Hotel & Tourism Training College
1997.10 - 2000.11
Assistant Sales Manager
Platform car rental
01 2024 - Current
Sales trainer
Syria Duty Free Travel Retail (Dam Intl Air Port)
07 2016 - 11 2023
Sales and customer service representative
Syria Duty Free Travel Retail (Dam Intl Airport)
08 2012 - 07 2016
Automotive sales advisor
Renault Group
10 2008 - 04 2012
Sales assistant
Syria Duty Free Travel Retail
07 2005 - 08 2008