Ghania Sebbahi
Dubai
Summary
Proven leader in hospitality management, notably at Montreal Barsha Hotel, where I spearheaded staff training initiatives and enhanced customer satisfaction through innovative complaint resolution procedures. Expert in operations management and Microsoft Office Suite, I excel in fostering team collaboration and problem-solving, achieving significant improvements in guest service efficiency and financial accuracy. Smoothly oversfront offices with strong leadership and team management abilities focused on delivering unparalleled support to staff and customers. Collaborate with team members to direct efficient operations based on trust and open communication. Performance-oriented and well-organized manager with in-depth understanding of financial and operational processes.
Overview
6
6
years of professional experience
Work History
Assistant Front Office Manager
Montreal Barsha Hotel
04.2023 - 07.2024
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Ensured accurate billing procedures were followed consistently by front desk staff members.
- Drafted employee work schedules to fill coverage gaps.
- Created reports, presentations and other materials for executive staff.
Assistant Cluster Guest Relation
Golden Tulip Down Town /Grand Continental Flamigo
04.2022 - 06.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Prepare a proper list after gathering the arrival and check-in information of all the guests.
- Attend to inquiries requested by the guests regarding facilities provided and everything else.
- Check if adequate welcome amenities are available for everyone whose arrival is on the list.
- Attend to VIPs(Very Important Persons) with more attention and hostility.
Guest Service Officer/Guest Relation Shift Leader
Nurai Ireland Resort and Spa By Adar Hotels
09.2020 - 03.2022
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
- Supported sales efforts by proactively upselling room types, packages, and additional services during the reservation process.
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared reports on guest satisfaction levels and other metrics.
- Greeted guests upon arrival and offered assistance.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Front Desk Guest Service Agent
Bab Al Nojoum Hudayriyat
09.2018 - 06.2020
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
Education
Master of Criminal Justice -
Ibn Khaldoun University
Algeria 09.2017
Skills
- Customer Service
- Front Desk Operations
- Staff Training and Development
- Employee Supervision
- Cash Handling Accuracy
- Data inputting
- Operations Management
- Microsoft Office Suite
- Staff Supervision
- Communication Management
- Problem-solving abilities
- Team Collaboration
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)
Referece
Name : Saad Jumani
Position : Hotel Manager
Email: Jumanisaad@montealbarsha.com
Contat Number : +971542040842
Company:Montreal Barsha Hotel
********
Name : Ali Irfan
Position :FC Manager
Email: irfan.ali@jumanigroup.com
Contact Number : +923343019928
Company : Montreal Barsha Hotel
Additional Information
- Opera PMS
- Protel Software
- Wishnet - Prologic
- Vicas
- Redberry
- Micro Soft Office ( Word ,Excel)
Timeline
Assistant Front Office Manager
Montreal Barsha Hotel
04.2023 - 07.2024
Assistant Cluster Guest Relation
Golden Tulip Down Town /Grand Continental Flamigo
04.2022 - 06.2023
Guest Service Officer/Guest Relation Shift Leader
Nurai Ireland Resort and Spa By Adar Hotels
09.2020 - 03.2022
Front Desk Guest Service Agent
Bab Al Nojoum Hudayriyat
09.2018 - 06.2020
Master of Criminal Justice -
Ibn Khaldoun University
Similar Profiles
Elizabeth OeriElizabeth Oeri
Hostess at Montreal Barsha HotelHostess at Montreal Barsha Hotel
Mohammad Sharif HossainMohammad Sharif Hossain
Commis 3 chef at The S Hotel Al BarshaCommis 3 chef at The S Hotel Al Barsha
GANESH BAHADURGANESH BAHADUR
Commis 1 at The S Hotel Al BarshaCommis 1 at The S Hotel Al Barsha