Ghannam Ghannam
Dubai
Summary
As an experienced IT bid manager, I've honed my skills in crafting winning proposals that align with client needs and exceed expectations. I'm adept at leading cross-functional teams, managing complex bid processes, and ensuring timely delivery of high-quality proposals. With a strong focus on customer satisfaction and business outcomes, I'm committed to driving successful IT projects and fostering long-lasting partnerships.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Bid Manager
IBM
Bratislava
06.2022 - 06.2024
- Developed bid strategy and submission plans, ensuring that all deadlines were met.
- Analyzed customer requirements to determine the best approach for responding to bids.
- Researched market trends, competitor strategies and pricing models to inform bid decisions.
- Coordinated internal resources such as legal, finance and engineering teams during proposal development process.
- Provided guidance on pricing models, contract terms and conditions for successful bids.
- Reviewed technical documents such as drawings, specifications and scope of works for accuracy prior to submission.
- Organized events such as workshops or seminars related to the bidding process.
- Provided ongoing support during implementation phases following successful award of bids.
- Resolved customer complaints regarding sales and service.
- Coached, developed and motivated team to achieve revenue goals.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
Iteration Manager
IBM
Bratislava
06.2020 - 05.2022
- Identified and targeted areas in need of improvement through close monitoring and tracking of daily operations.
- Organized and led agile ceremonies for my squad. This includes stand-ups, retrospective sessions, and showcases for senior management.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Compiled and drafted Backlog reports each week.
- Monitored customer feedback to determine process improvements for better customer experience (ex: Business Partner Autonomy Project).
- Coordinated daily activities in presales, post-sales, and dispute areas.
- Participated in internal audits regarding the quality management system.
- Traveled to customer sites to provide prompt resolutions to issues - Trainings.
SUPPLY CHAIN OPERATIONS PROFESSIONAL
IBM
Bratislava
04.2017 - 05.2020
- Developed and implemented operational plans to ensure successful execution of business objectives.
- Conducted daily operations meetings to review performance metrics and identify areas for improvement.
- Created detailed reports on operational performance, including cost savings initiatives.
- Managed the development and implementation of new processes to improve efficiency and reduce costs.
- Developed training materials and conducted training sessions for staff members on newly implemented processes.
- Performed root cause analysis to investigate issues impacting operational effectiveness.
- Resolved customer complaints quickly and efficiently while maintaining professional standards.
- Coordinated logistics related tasks such as order fulfillment, shipping and receiving.
- Provided technical support for hardware and software applications used by the Operations team.
- Developed training and employee development materials to improve team performance.
- Utilized ERP systems to track inventory movements and generate performance insights.
Data Analyst
Zurich Insurance Group
Bratislava
09.2014 - 02.2017
- Provided data-driven solutions to support decision-making.
- Optimized existing database structures for better performance on analytics tasks.
- Collaborated with stakeholders across the organization to understand their needs from a data perspective.
- Maintained documentation of all the processes related to Data Analysis.
- Generated reports and obtained data to develop analytics on key performance and operational metrics.
- Analyzed, prepared, and presented monthly, quarterly, and annual operating results.
Operation Analyst
Orange
Bratislava
06.2012 - 06.2014
- Analyzed and documented operational processes to identify areas of improvement.
- Developed, implemented, and monitored process control metrics to ensure compliance with operational standards.
- Provided technical support for operational systems such as databases, networks, software applications.
- Conducted cost analysis on new projects to evaluate potential return on investment.
- Created reports and dashboards to track progress against goals and objectives.
- Identified opportunities for automation within operational workflows.
- Analyzed operational performance to identify pain points and provided actionable solutions to management.
Education
Bachelor of Science - Telecommunications
Faculty of Electrical Engineering And Information
Bratislava - Slovakia07-2012
Skills
- SAP and IERP Expert
- Data Analysis
- Automation - Blue Prism
- Agile Practitioner - Advocate
- Project Management fundamentals
- Process Implementation & RPA
- Team Coordination
- Enterprise Design Thinking
- Sales Experience
- Process Optimization
Accomplishments
Customer Service
Consistently received positive feedback from stakeholders and developed long-term relationships with Business Partners.
Received the "Putting the client first" award.
Data Analysis
Cognitive and Watson Analytics Badge (IBM).
Awarded as Wild duck award within STS department.
Agile
Certified as an Agile Practitioner / Advocate (IBM - Acclaim)
Telecommunication
CCNA - Cisco Certified Network Associate.
Enterprise Design Thinking – Essentials for AI (IBM – Acclaim)
Languages
Arabic
First Language
English
Proficient (C2)
C2
Slovak
Proficient (C2)
C2
Certification
- Driving License
Timeline
IT Bid Manager
IBM
06.2022 - 06.2024
Iteration Manager
IBM
06.2020 - 05.2022
SUPPLY CHAIN OPERATIONS PROFESSIONAL
IBM
04.2017 - 05.2020
Data Analyst
Zurich Insurance Group
09.2014 - 02.2017
Operation Analyst
Orange
06.2012 - 06.2014
Bachelor of Science - Telecommunications
Faculty of Electrical Engineering And Information
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