Ghassan Saady Mohhamed Hejji
Abudhabi
Summary
Results-driven professional with over 6 years of experience at Abu Dhabi Commercial Bank, consistently delivering exceptional performance in customer service and complaint resolution. Expertise in addressing escalated complaints has led to a significant reduction in repeat cases and sustained high levels of customer satisfaction. Achievements include surpassing service level targets, ensuring compliance with internal policies and regulatory guidelines, and actively contributing to continuous process improvement initiatives. Career progression to Officer level underscores a strong commitment to excellence, reliability, and advanced problem-solving capabilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Care & Complaint Resolution - Officer
ADCB
Abu Dhabi
10.2024 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Analyzed root causes of issues to develop proactive solutions for recurring problems.
- Collaborated with cross-functional teams to streamline complaint resolution processes.
- Trained and mentored junior staff on best practices in complaint handling and resolution.
- Implemented feedback mechanisms to enhance customer service strategies and improve satisfaction rates.
Associate Cuatomer Care & Complaint Reaolution
ADCB
Abu Dhabi
01.2023 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Intern
Rotana Hotel
01.2023 - 03.2023
- Done All the Transactions of Debit. Credit & JV By The Accounting Program
- Check Deposit's, Funds Transfer & Online Banking
- Check Collections From The Costumers
Customer Contact Service
ADCB
Abu Dhabi
10.2019 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor Of Accounting - Accounting
Al Ain University of Since And Technology
Abu Dhabi08.2019
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking
Certification
CIBE
Languages
Arabic
Bilingual or Proficient (C2)
Timeline
Customer Care & Complaint Resolution - Officer
ADCB
10.2024 - Current
Associate Cuatomer Care & Complaint Reaolution
ADCB
01.2023 - 10.2024
Intern
Rotana Hotel
01.2023 - 03.2023
Customer Contact Service
ADCB
10.2019 - 01.2023
Bachelor Of Accounting - Accounting
Al Ain University of Since And Technology