CHI BARBARA NKONGHO
Manila
Summary
Professional Customer Support Specialist with over 5 years of extensive experience in exceeding customer expectations, adept at driving customer satisfaction and enhancing product support. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgement, decisive communication and focused solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Atlantic travel consulting
Douala
04.2023 - 10.2024
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Assisted customers with product installation, troubleshooting, and usage questions.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Business Sales Executive
Dreamland Holdings
Douala
01.2022 - 02.2023
- Developed and implemented successful sales strategies to increase sales.
- Generated new business opportunities through networking, cold calling and referrals.
- Maintained accurate records of all sales activities using CRM software.
- Collaborated effectively with other departments such as marketing, operations and finance to coordinate promotional activities and pricing decisions.
Senior Technical Support Specialist
Sande Topline Services LTD
Douala
11.2020 - 12.2021
- Provided excellent communication skills while responding to customer inquiries over the phone and via email.
- Utilized problem-solving techniques to identify the root cause of IT-related issues.
- Conducted training sessions for new employees on the use of hardware and software products.
- Prioritized issues through proper documentation and monitoring to facilitate timely resolutions.
Technical Support Specialist
Camtrav International Consulting
Douala
10.2018 - 09.2020
- Built strong relationships with customers through friendly and professional service.
- Provided comprehensive technical support to customers via telephone, email and chat.
- Collaborated with other departments within the company when needed to resolve issues quickly and efficiently.
- Maintained up-to-date case documentation for future reference.
Education
B.A - Marketing
National Polytechnic Higher Institute
Cameroon01-2016
Skills
- Telecommunications
- Security protocols
- Ticket management
- Service desk software
- Troubleshooting
- Team collaboration
- Effective communication
- Customer service excellence
- Application support
- Project management
Certification
B.A Marketing, HIPE University Cameroon, 08/01/21, 08/01/23
INTERESTS
- Swimming
- Cooking
- Reading
References
- Available upon request.
Languages
English
First Language
French
Advanced (C1)
C1
Timeline
Customer Support Specialist
Atlantic travel consulting
04.2023 - 10.2024
Business Sales Executive
Dreamland Holdings
01.2022 - 02.2023
Senior Technical Support Specialist
Sande Topline Services LTD
11.2020 - 12.2021
Technical Support Specialist
Camtrav International Consulting
10.2018 - 09.2020
B.A Marketing, HIPE University Cameroon, 08/01/21, 08/01/23
B.A - Marketing
National Polytechnic Higher Institute
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