GHITA CHERKAOUI

• Greeting customers and offering assistance
• Recommending products or merchandise to help customers
• Answering questions and addressing concerns
• Informing customers about sales, promotions and policies
• Demonstrating how products work
• Taking payments for purchases and packaging purchases
• Stocking merchandise and creating displays
• Taking inventory and monitoring sales floor
• Prepared PowerPoint presentations and Word documents for sales presentations.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Used in-store system to locate inventory and place special orders for customers.
• Wrapped, boxed and weighed bakery department products.

• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Provided sales and customer service assistance to walk-in traffic
• Responded to telephone and in-person requests for information.
• Followed up with existing customers to provide additional support and address concerns.
• Maximized customer retention by resolving issues quickly.

Providing Excellent Customer Service with high
standards.
• Achieving sales targets of the store.
• Handling new trends, promotion of products and
• visual merchandising.
• Responsible for constantly updating the store’s lines
of fashion based on industry changes.
• Preparing and delivering accurate rapports to senior
manager.
• Convincing customers by implementing high
communication techniques
• Continually learning product specifications and new

features.
• Carrying out stocktaking duties and handling returns
• and exchanges.
Maintaining loss prevention standards through
awareness and guest service.
Maintaining organizational skills when stocking
• merchandise in their proper places.

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Communicated orders to vendors, scheduling carriers for pickup if needed.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.