Ghufran Mirza
Sharjah,UAE
Summary
Accomplished Sales Manager offering 9 years of experience developing and maximizing retail sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Rapid Laptech TR
SHARJAH, UAE
09.2022 - 06.2023
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Built customer relationships with consultative sales approach.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Trained staff on best practices to achieve optimal productivity.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Sales & Operation Manager
ZipZap pakistan
12.2021 - 07.2022
- Listening to what customers want and helping them find the perfect product
- Constantly building product knowledge and delivering this knowledge in engaging ways
- Setting up attractive product displays and promotional booths
- Delivering presentations and demonstrations to customers and other stakeholders
- Engaging in meaningful interactions and building good relationships with customers
- Distributing samples and providing feedback for improvement to the management team
- Following up with customers and providing guidance on product selection
- Meeting daily targets and submitting sales reports
- Networking with relevant stakeholders
- Searching for new business opportunities.
Supermarket General Store Manager
Crescent Cart Mart &
Pharmacy
12.2020 - 11.2021
- Assist store manager in implementing strategies to attract customers
- Analyze consumer behavior to ensure the store exceeds customer expectations
- Act as a liaison between managers, employees, and customers
- Handle customer complaints
- Supervise staff and motivate peak performances
- Sales and operation manager
- Oversee day-to-day operations
- Design strategy and set goals for growth
- Maintain budgets and optimize expenses
- Set policies and processes
- Ensure employees work productively and develop professionally
- Comand on sales team and achieved sales target
- Oversee recruitment and training of new employees.
Field Sales Manager
GALAXO SMITH KLINE
01.2019 - 09.2020
- Improve profit and attain sales target of the supermarket
- Deal with all complaints, queries, and other related customer service issues
- Recruit and interview new staff for the supermarket
- Organize training, orientation, and supervise all departmental managers
- Oversee receiving orders and stock control
- Assign and schedule tasks for specific employees and also follow up on the results they generate
- Complete all the operational requirements of the store
- Appraise, monitor, and plan tasks to be given to individual staff members
- Discipline, counsel, and coach employees to maintain positive result
Sales Officer
Citro Pak
06.2018 - 12.2018
- Developing and sustaining long-lasting relationships with customers
- Screening, recruiting, and training sales employees
- Calling potential customers to explain company products and encourage purchases
- Answering customers' questions and escalating complex issues to the relevant departments as needed
- Developing in-depth knowledge of company products
- Maintaining an accurate record of all sales, scheduled customer appointments, and customer complaints
- Collaborating with the marketing department to ensure that the company is reaching its target audience.
Sales Promotion Officer
Friesland Campania
07.2017 - 03.2018
- Initiate corrective actions, analyze variance, schedule expenditure, and prepare annual budget aside achieving other financial objectives of the organization
- Recognize future and present requirements by customers
- Establish good rapport with existing and potential customers
- Collaborate with other members of staff that have good understanding about service requirements
- Maintain inventories and approve contracts to ensure consistent availability of the required services and merchandise Study trends, authorize clearance sales and also determine all required sales promotions
- Review merchandising by formulating pricing policies
- Identify profitability ratio by studying financial statements and operating statements
- Study display plans, sale promotion, and advertising towards marketing merchandise in a profitable manner
- Monitor customer preferences to determine the focus of sales efforts
- Resolve customer complaints regarding sales and service
- Prepare budgets and approve expenditures
- Analyze sales statistics
- Project sales and determine the profitability of products and services
- Determine discount rates or special pricing plans
- Plan and coordinate training programs for sales staff
- Develop plans to acquire new customers or clients, through direct sales techniques, cold calling, and business-to-business marketing visits
- Assign sales territories and set sales quotas
Education
Bachelor In Commerce - commerce
University Of Karachi
pakistan 08/2019 - 04/2021
Intermediate In Commerce - Commerce
Board Of Intermediate Education
Pakistan 07/2016 - 09/2018
MCSE - Networking
Computer collegiate
pakistan 10/2016 - 03/2017
Skills
MS EXCEL
MS OFFICE
ACCOUNTING SOFTWARE
BOOK KEEPING
INVENTORY MANAGMENT
WARE HOUSE MANAGMENT
OPERATION HANDLING
SALES AND MARKETING
BILLING SOFTWARE
DATA ENTRY
COMPUTER HARDWARE WORK
Languages
Urdu
Upper intermediate
English
Upper intermediate
Arabic
Beginner
Timeline
Assistant Manager
Rapid Laptech TR
09.2022 - 06.2023
Sales & Operation Manager
ZipZap pakistan
12.2021 - 07.2022
Supermarket General Store Manager
Crescent Cart Mart &
Pharmacy
12.2020 - 11.2021
Field Sales Manager
GALAXO SMITH KLINE
01.2019 - 09.2020
Sales Officer
Citro Pak
06.2018 - 12.2018
Sales Promotion Officer
Friesland Campania
07.2017 - 03.2018
Bachelor In Commerce - commerce
University Of Karachi
08/2019 - 04/2021
Intermediate In Commerce - Commerce
Board Of Intermediate Education
07/2016 - 09/2018
MCSE - Networking
Computer collegiate
10/2016 - 03/2017
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