Ghulam Sakhi Behroz
Dubai,UAE
Summary
Demonstrates exceptional leadership, strategic planning capabilities, and innovation in driving lead generation and customer engagement. Skilled in teamwork, active listening, and persuasion, with a proven track record of enhancing customer service through effective cross-selling and up-selling techniques. Committed to leveraging content creation skills to support business growth objectives.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Sales officer
Abdullah Safari Used Cars & Spare Parts LLC
Sharjah, UAE
08.2021 - 11.2025
- 100% sales increase in the period of 4 years.
- Developed comprehensive sales strategies (especially solution selling) that enhanced customer engagement and satisfaction.
- Cultivated strong relationships with clients through regular communication and tailored solutions.
- Delivered product presentations that effectively highlighted features and benefits to potential customers.
- Maintained accurate records of sales activities and customer interactions within CRM systems.
- Monitored industry trends with the aim of staying competitive in the market.
- Coordinated with marketing teams to implement promotional campaigns that increased brand visibility.
- Analysed market trends and competitor activities to identify new business opportunities and risks.
- Trained and mentored junior sales staff to improve overall team performance and productivity.
- Advised customers on product features and benefits, facilitated informed purchasing decisions.
- Negotiated favourable contracts to secure long-term profitability.
- Participated in trade shows and exhibitions, expanded professional network.
- Understood customer needs to craft exceptional sales journeys.
Executive manager
Nili Trading
Kabul, Afghanistan
07.2018 - 05.2021
- Developed strategic plans to enhance operational efficiency across multiple departments.
- Led cross-functional teams to implement innovative solutions that improved workflow processes.
- Oversaw budget management and resource allocation to support organisational goals and objectives.
- Facilitated training sessions to equip staff with skills necessary for achieving performance targets.
- Increased the market share of the company by allocating resources effectively and efficiently.
- Introduced online shopping to the society who had no idea of the ecosystem.
Sales representative
Etisalat Afghanistan
Kabul, Afghanistan
07.2014 - 05.2018
- Provided product information and recommendations to assist customers effectively.
- Developed expertise in sales techniques and customer engagement strategies.
- Collaborated with team members to improve customer satisfaction levels.
- Maintained accurate records of customer interactions and transactions.
Education
Bachelor of Business Administration -
Bakhtar university
Kabul, Afghanistan 03.2015 - 03.2019
Skills
- Teamwork
- Active listening
- Leadership
- Charisma
- Persuasion
- Cross-selling and up-selling
- Innovation
- Strategic planning capabilities
- Lead generation
- Digital marketing
- Cold calling
- Results-driven
- B2B sales
- Content creation
- Customer Service
Languages
English
Advanced
Arabic
Upper intermediate
Persian
Native
Urdu
Intermediate
Pashto
Advanced
Affiliations
- Cars
- Reading
Timeline
Sales officer
Abdullah Safari Used Cars & Spare Parts LLC
08.2021 - 11.2025
Executive manager
Nili Trading
07.2018 - 05.2021
Bachelor of Business Administration -
Bakhtar university
03.2015 - 03.2019
Sales representative
Etisalat Afghanistan
07.2014 - 05.2018