Gian Karlo Sison
Dubai,UAE
Summary
Dedicated professional with a strong foundation in Microsoft Office, customer service, and communication. Proven ability to effectively manage scheduling and foster teamwork in dynamic environments. Committed to leveraging skills to enhance organisational efficiency and contribute to team success.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Operations / Onboarding Coordinator
Suiteable Vacation Homes Rental LLC
Dubai
2025.02 - Current
- Managed end-to-end onboarding and operations for short-term rental listings, coordinating cleaning, maintenance and third-party contractors to ensure timely turnovers and guest readiness
- Oversaw procurement, installation and lifecycle tracking of keyless entry systems to improve property security and streamline guest access
- Handled Airbnb resolution management, liaising directly with guests, Airbnb ambassador, landlords and building management to resolve disputes and access problems
- Processed building and parking access card applications, move-in/move-out permit applications, and utilities connection/disconnection to ensure compliance and operational readiness
- Streamlined vendor scheduling and landlord coordination, improving operational responsiveness and minimizing service interruptions
Operations Team Coordinator
Deluxe Holiday Homes
Dubai
2023.07 - 2024.12
- Supported Guest Relations team with operational oversight and guidance to maintain high standards of guest service.
- Coordinated schedules and shifts for Guest Relations Officers and Housekeeping to ensure consistent coverage and operational efficiency.
- Facilitated cross-department communication to accelerate issue resolution and improve guest experience.
- Resolved guest complaints and operational incidents through timely escalation, investigation and follow-up.
- Assisted in onboarding and training new staff and supported ongoing development initiatives.
- Maintained accurate records and produced regular reports on staffing, team performance and operational issues for management.
Customer Service Specialist
The Petshop
Dubai
2022.06 - 2023.05
- Delivered professional, multi‑channel customer support via phone, email and social media (FreshDesk, FreshChat), handling inquiries and complaints promptly and courteously.
- Maintained thorough product knowledge to resolve complex customer questions and provide appropriate recommendations.
- De‑escalated conflicts and handled complaints effectively, restoring customer satisfaction and preventing escalation.
- Ensured accurate order processing and coordinated with internal teams to resolve delivery and product issues efficiently.
Customer Care Representative
Brands For Less
Dubai
2022.01 - 2022.06
- Provided high-volume inbound and outbound customer support, addressing order inquiries, complaints and account issues with professionalism.
- Used Zendesk, Ziwo and Verloop to manage tickets, track resolution progress and maintain accurate customer records.
- Coordinated delivery requests by liaising with branches and courier partners to ensure timely order fulfilment and updates to customers.
- Escalated complex cases appropriately and followed up to resolution, contributing to positive customer outcomes and retention.
IT Help Desk / Assistant
Color Mix LLC
Dubai
2019.05 - 2021.01
- Provided desktop and help‑desk support for software and hardware issues, ensuring timely resolution and minimal disruption to users.
- Installed, configured and maintained workstations, printers and email accounts (Outlook), and managed routine maintenance tasks.
- Monitored support emails and triaged incoming requests, escalating complex incidents to senior IT staff as needed.
- Documented troubleshooting steps and maintained knowledge base entries to improve team efficiency and first‑time resolution rates.
Associate Software Engineer
Accenture Philippines
Dubai
2014.10 - 2015.04
- Assisted in programming, debugging, and unit testing of custom functions and enhancements for SAP (ABAP) development, contributing to project delivery.
- Collaborated with cross-functional teams to troubleshoot issues, validate requirements, and support deployment activities, enhancing overall project success.
- Executed data conversion and migration tasks, documenting processes to ensure seamless compatibility with client systems and applications.
- Maintained technical documentation and contributed to knowledge transfer to streamline future development and support.
Education
Bachelor of Science - Information Technology
Adamson University
Manila, Philppines 2008.06 - 2012.04
Skills
- Customer Service
- Scheduling
- Microsoft Office
- Quality assurance methods
- Scheduling software use
- Data entry
- Teamwork
- Communication
Languages
Tagalog
Fluent
English
Fluent
Timeline
Operations / Onboarding Coordinator
Suiteable Vacation Homes Rental LLC
2025.02 - Current
Operations Team Coordinator
Deluxe Holiday Homes
2023.07 - 2024.12
Customer Service Specialist
The Petshop
2022.06 - 2023.05
Customer Care Representative
Brands For Less
2022.01 - 2022.06
IT Help Desk / Assistant
Color Mix LLC
2019.05 - 2021.01
Associate Software Engineer
Accenture Philippines
2014.10 - 2015.04
Bachelor of Science - Information Technology
Adamson University
2008.06 - 2012.04