Gibson Kipchirchir Ngeny
Dubai,UAE
Summary
Compassionate individual with strong empathy and excellent communication skills, coupled with background in active listening and conflict resolution. Adept in fostering trust and providing emotional support. Dedicated to making meaningful impact on clients' mental health and well-being.
Overview
12
12
years of professional experience
Work history
Sales Supervisor
IFFCO International Foodstuffs Co.
Dubai, UAE
2025.06 - Current
- Streamlined the sales process through effective leadership.
- Managed customer queries to improve overall service experience.
- Delegated tasks effectively, ensuring team productivity was maximised.
- Fostered a positive work environment, enhancing employee morale and productivity.
- Developed new sales strategies for enhanced revenue generation.
Customer service supervisor
Ansar Group
Dubai, UAE
2016.10 - 2025.06
- Established standard procedures for effective conflict resolution among team members.
- Ensured smooth day-to-day operations in a fast-paced customer service environment.
- Prepared detailed reports on team performance, identifying areas for improvement.
- Developed rapport with clients to foster positive relationships and improve loyalty.
Customer assistant
Equity Bank
Eldoret , Kenya
2014.01 - 2015.10
- Operated till systems smoothly, streamlining check-out process for customers.
- Upheld company policies whilst interacting with customers to maintain brand reputation.
- Increased sales through suggestive selling techniques.
- Assisted customers with product selection to ensure satisfaction.
- Offered prompt solutions to maintain customer satisfaction.
Education
Diploma - Applied Behavior Analysis
Eduscan Institute
DubaiDiploma - Mass Communication & Journalism
Eldoret College of Professional Studies
KenyaUAE Driving License
Galadari Motor Driving Institute
Skills
- Patient attitude
- Customer education and onboarding
- Time-Management prowess
- Tactful negotiation
- Pressure handling
- Strong written communication
- Proactive follow-up behaviour
Timeline
Sales Supervisor
IFFCO International Foodstuffs Co.
2025.06 - Current
Customer service supervisor
Ansar Group
2016.10 - 2025.06
Customer assistant
Equity Bank
2014.01 - 2015.10
Diploma - Applied Behavior Analysis
Eduscan Institute
Diploma - Mass Communication & Journalism
Eldoret College of Professional Studies
UAE Driving License
Galadari Motor Driving Institute