Gideon Sarpong
Dubai
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
6
6
years of professional experience
Work History
Customer Relationship Officer
DHL Global Forwarding
10.2022 - Current
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Increased customer loyalty through the development of personalized relationships with clients.
- Streamlined communication between departments for enhanced client support and faster issue resolution.
- Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.
- Boosted sales revenue with upselling strategies tailored to individual customers'' preferences and requirements.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Collaborated with other teams to resolve complex issues affecting multiple customers, resulting in increased satisfaction levels.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
- Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
- Assisted in developing departmental goals aligned with the company''s overall objectives, leading to better performance metrics across the board.
Receiving Clerk
Atlantis, The Palm
02.2020 - 07.2022
- Enhanced warehouse organization by accurately sorting and categorizing incoming shipments.
- Streamlined the receiving process for improved efficiency and time management in the workplace.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Maintained accurate inventory records through diligent data entry, updating, and filing.
- Increased warehouse productivity by training new staff members on Receiving Clerk duties and best practices.
- Collaborated with other departments to address any issues or concerns regarding incoming shipments promptly.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Improved supplier relations by communicating professionally with vendors about order discrepancies and required adjustments.
- Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
Baggage Handler
United Airlines
03.2018 - 11.2019
- Improved baggage handling efficiency by streamlining loading and unloading processes.
- Reduced lost luggage incidents by implementing an effective baggage tracking system.
- Enhanced customer satisfaction with timely and accurate baggage delivery to claim areas.
- Maintained a safe work environment by adhering to all safety regulations and guidelines.
- Collaborated with team members to ensure efficient transfer of luggage between flights.
- Provided excellent customer service, assisting passengers with luggage-related inquiries and concerns.
- Ensured proper storage of luggage in aircraft holds, preventing damage during transport.
- Assisted in the loading and unloading of cargo from aircraft, maintaining proper weight distribution for safe flight operations.
- Conducted regular inspections of baggage handling equipment, reporting any issues for prompt repair or replacement.
Education
Diploma - Education
University Of Cape Coast
Cape Coast Ghana07.2019
Skills
- Proficient in SAP
- Proficient in High Jump
- Customer Relations
- Schedule Management
- Account Updates
- Account Management
- Quality Control
- Regulatory Compliance
- Customer Service
- Order Processing
- Call Documentation
- Time Management
- Receiving support
- Feedback collection
- Inter-department collaboration
- Training programs
- Microsoft Office
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Employee Of the Month (October, 2023)
DHL Global Forwarding
- Resolved product issue through consumer testing.
Languages
English
Advanced (C1)
French
Beginner (A1)
Timeline
Customer Relationship Officer
DHL Global Forwarding
10.2022 - Current
Receiving Clerk
Atlantis, The Palm
02.2020 - 07.2022
Baggage Handler
United Airlines
03.2018 - 11.2019
Diploma - Education
University Of Cape Coast
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