Gift Kandoje

Be a source of information, help and assistance to all guests and your colleagues.

• Show excellent customer service skills, be courteous and professional at all times.

• Lead by example through passionate, hands on approach and motivating the team.

• Ensure smooth and efficient daily operation of the Concierge.

• Work in partnership with all departments of the hotel.

• Be well informed at all times and ensure all queries and requests are handled efficiently that might be useful to the guests.

• Establish and develop personal guest contact.

• Handle guest complaints effectively.

• Maintain the privacy of all guests.

• Attend daily departmental briefing and monthly meetings.

• Ensure smooth and timely luggage and message, fax delivery.

• Be familiar with the in room features and products.

• Maintain a clear and tidy luggage room and check the functioning of all equipment.

• Ensure secure luggage storage.

• Ensure an efficient and reliable taxi service is available to hotel guests.

• Ensure that the hotel’s driveway and main entrance are clean and free of traffic.

• Open the car door for all guests arriving at or leaving from the main entrance.

• Be aware of the departmental budget and control expenses accordingly.

• Assist in other areas of the hotel as and when required, carry out any other reasonable duties and responsibilities as assigned.

• Maintain a high standard of personal appearance and hygiene as per the hotel’s grooming standards at all times.

• Maintain a good rapport and working relationship with colleagues in the department and all other departments.

• Attend and contribute to meetings, department and hotel trainings and other scheduled activities.

• Carry out your role in a safe and environmentally friendly way, protecting the health and safety of both colleagues and guests, as well as contributing to protecting the environment.

• Comply with the hotel’s Environmental and Occupational Health and Safety procedures at all times.

• Project at all times a positive attitude.

• Optimize guest experience by informing guests of hotel services and effectively communicating with the guest on room features
• Proactively offer information to guests
• Built and maintained positive, personal rapport with frequent guests
• Ran errands and deliver messages and packages as required
• Proactively anticipate and meet guests' needs and requirements
• Assist guests with luggage, using appropriate manual handling techniques to lift and carry
• Assist with the preparation, arrival, and departure of corporate and convention groups
• Consistently exceed guest expectations, providing directions, recommendations, and information about attractions
• Oversee Bell Desk operations, handling guest inquiries
• Maintain baggage storage facility according to procedures
• Communicate up-to-date and detailed knowledge of potential points of interest, facilities, and attractions in and around
• Facilitate traceability of luggage movements, maintaining accurate records of deliveries and pick-ups
• Assist with bookings and facility reservations as necessary
• Appropriately handle and action guest comments, requests, complaints, and queries

• Drive guests in buggies wherever required within the resort by following the schedule given by the team leader or upon guest request
• Answer all guest questions with a high level of knowledge about facilities and services
• Be an expert on the function and operation of all buggy controls, gauges, and warning lights
• Follow all safety rules when driving the buggy and drive with the utmost care, making sure that neither passengers nor passing guests come to any harm
• Check the battery, water, brakes, lights, etc on a daily basis before using a buggy
• Maintain a cheerful, helpful, and friendly attitude toward guests and colleagues

• Encouraged customer feedback to deliver information to management for process improvements
• Supported executive leadership and office staff by managing operational workflow
• Address inquiries by phone or email regarding data information
• Practiced confidentiality with information to comply with privacy guidelines
• Extracted and exported data from software to update information and maintain accuracy
• Photocopied, scanned, and printed relevant data for managers
• Utilize various data programs to manage and monitor data
• Verify the accuracy of the information and sort information of documents for computer entry
• Registered new customer account details in the system
• Performed backup operations to save and store data on servers or the cloud
• Research missing and outdated information provided to maintain updated records
• Maintained detailed administration and office procedures to improve accuracy and efficiency
• Created databases and spreadsheets to improve inventory management and reporting accuracy

• Visit addresses of responders to encourage participation
• Provided flexible working patterns to meet varied market research demands
• Worked quickly to meet strict research deadlines, minimizing project disruptions
• Recorded, handled, and processed data for accurate analyses
• Engaged participants using excellent interpersonal and interviewing abilities
• Collecting data in person
• Built rapport with participants to gain maximum insight into specified research areas
• Remained focused and attentive to guarantee accuracy of count activity
• Gathered information to develop data and improve statistical analyses
• Support participants with completing and filing questionnaires correctly