GIFTY BAAH
Fujairah,Al-Aqah
Summary
Results-driven Kids and Health Club Team Leader with expertise in child care, safety, and communication. Developed tailored fitness programmes that promote lifelong healthy habits, fostering positive environments and enhancing team morale. Previous experience as Nurse Assistant and Guest Service Intern demonstrates strong customer service and patient care skills. Committed to advancing wellness initiatives and maintaining high service quality standards.
Overview
4
4
Certification
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Kids/ Health Club Team Leader
Intercontinental Fujairah Resort
Fujairah
11.2021 - Current
- Created tailored fitness plans to strengthen kids' physical skills and engagement.
- Trained staff in child development, elevating service quality.
- Led wellness initiatives that encouraged lifelong healthy habits among participants.
- Utilized feedback to refine programs, achieving 95% a satisfaction rate.
- Cultivated positive environment that boosted team morale and enhanced retention.
Guest Service Representative- Reliever
Intercontinental Fujairah Resort
Fujairah
05.2022 - 11.2022
- Managed guest inquiries via phone, email, and in-person with professionalism and courtesy regarding the kids activities and operational timings.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Provided personalised concierge services, recommending kids and resort entertainment, and transport options tailored to guest preferences.
- Participated in team meetings to discuss guest feedback, operational challenges, and strategies for service enhancement.
Nurse Assistant
Mercy Women Hospital
Mankessim, Cape Coast
05.2019 - 09.2021
Guest Service Intern
Accra Marriott Hotel
Accra
03.2018 - 11.2018
Education
Bachelor of Science - Nursing
University Of Ghana
Accra-Ghana 09.2016 - 05.2019
English Language - IELTS -
Harriott Watt University
United Arab Emirates01-2024
Certicate of Higher Education - Home Economics
Abakrampa Senior High School
Abakrampa, Cape Coast 10.2012 - 05.2015
Diploma of Higher Education - Diploma in Nursing and Patient Care
Alison Empower Yourself
Online-May 202601-2026
Skills
- Child Care Experience
- Safety Awareness
- First aid certification
- Team Leadership
- Communication Skills
- Creative and Enthusiasm
- Patience and Understanding
Languages
English
Proficient
C2
French
Advanced
C1
Russian
Upper Intermediate
B2
Twi
Proficient
C2
Hausa
Upper Intermediate
B2
Fante
Proficient
C2
Ga
Upper Intermediate
B2
Arabic
Intermediate
B1
Pidgin
Advanced
C1
Certification
- Diploma in Nursing
- CPR
- AED
- First Aid
Hobbies and Interests
Football
Workout
Dancing
Reading
Listening to Music
References
Mr Dennis Stikvoort
Senior Hospitality Operations Leader
Resort & Wellness
Netherlands.
Tel.639218147662
Email. d_stikvoort@hotmail.com
Ali Omer Adam Eisa
Manager In Developments- Rooms Division
Florid, United States
Tel.+17542682678
Email-aliatraifi2gmail.com
Joan Kabura
Front Office Supervisor
Intercontinental Festival City
Dubai- UAE
Tel.+971521103686
Email-Joan.kabura@ihg.com
Accomplishments
- Awarded Employee of the Year -2022
- Guest Satisfaction Index- winner-2023
- Employee of the Month [4]2024-2025
- Babysitter of the Year-2025
Timeline
Guest Service Representative- Reliever
Intercontinental Fujairah Resort
05.2022 - 11.2022
Kids/ Health Club Team Leader
Intercontinental Fujairah Resort
11.2021 - Current
Nurse Assistant
Mercy Women Hospital
05.2019 - 09.2021
Guest Service Intern
Accra Marriott Hotel
03.2018 - 11.2018
Bachelor of Science - Nursing
University Of Ghana
09.2016 - 05.2019
Certicate of Higher Education - Home Economics
Abakrampa Senior High School
10.2012 - 05.2015
English Language - IELTS -
Harriott Watt University
Diploma of Higher Education - Diploma in Nursing and Patient Care
Alison Empower Yourself