Hi, I’m
Gilmore EJ Alia
Dubai
Summary
I am a dynamic and results-driven professional with a strong academic foundation and extensive experience in hospitality, tourism, and business development. With a keen ability to foster positive relationships and drive strategic initiatives, I excel in developing innovative business ideas tailored to diverse markets. Possessing exceptional organizational and time management skills, I thrive in fast-paced environments, effectively managing multiple priorities while meeting strict deadlines. My attention to detail, coupled with adaptability in ever-evolving landscapes, enables me to execute high-impact projects seamlessly. A creative thinker with a passion for event conceptualization, I design and implement engaging experiences that support marketing, membership, and commercial strategies.
Business professional prepared to excel in dynamic environment. Known for driving strategic initiatives that lead to substantial business growth. Highly collaborative and results-focused, adaptable to evolving business needs. Proficient in negotiation, market analysis, and relationship management.
Overview
1
Language
1
Certification
17
years of professional experience
Work History
Travelwings.com (Satguru Travel and Tourism Corp)Dubai, United Arab Emirates
Business Development Executive
11.2022 - Current
Job overview
- Business Development specialists organize and conceptualize business ideas to bring interrelationships between business partners and consumers.
- Executed events to promote branding and exceed organizational expectations for average transaction revenue in online and offline channels.
- Evaluated competitors' operations and strategies to ensure alignment with market competitiveness while maintaining business flow.
- Work closely with the CMO, CCO and Brand Manager/s ensuring that we are aligning the probabilities of our business plan. Regularly reports data/evaluation to our TL, BD, and commercial team to give them insights/understanding in a timely manner.
Palomablanca / FAL Travel & Tourism LLCDubai, United Arab Emirates
Travel Consultant
06.2017 - 01.2020
Job overview
- Managed ticketing and clerical tasks to facilitate seamless office operations.
- Handled phone inquiries and responded to emails as front desk ticketing officer, enhancing customer communication.
- Proficient in GDS systems including Amadeus, T3, and Gold Medal for seamless bookings, tours, and ticketing.
- Serves as front desk ticketing officer, handling phone inquiries and responding to emails promptly.
- Manages ticketing and clerical tasks to ensure smooth office operations.
- Oversaw office maintenance to maintain an organized and efficient workspace.
AEROSPACE TRAVEL AGENTS LTDDubai Emirate, United Arab Emirates
Travel Executive
02.2014 - 05.2016
Job overview
- Provided front desk support for Ticketing and Sales team, coordinating travel needs to enhance customer service.
- Manages essential administrative tasks, including filing, reporting, and supplier engagement for POS, payments, and applications.
- Builds strong relationships with travel partners and suppliers, fostering collaboration for seamless service delivery.
- Handled accounting functions, maintaining organized database for payments, inventory, and financial records to ensure accuracy.
- Proficient in Microsoft Office tools, including MS Word, MS Excel, and Adobe Graphics, leveraging them for marketing materials and professional presentations.
Crash and Castles Event Management LLCJumeirah, Dubai
Operations Executive
12.2011 - 01.2014
Job overview
- Coordinated pre-event and post-event preparations, facilitating seamless execution and effective follow-up activities.
- Manage event logistics, coordinating financial tasks and LPO management.
- Monitored visitor access to uphold security protocols and ensure a safe environment.
- Monitor visitor access, maintaining security awareness and ensuring a safe environment.
InterGlobe Technologies IncorporatedTaguig, National Capital Region, Philippines
Travel & Reservations Specialist
09.2009 - 10.2011
Job overview
- Travel Solutions and Technology Integration
- Delivered comprehensive, cost-effective travel solutions that met client needs efficiently.
- Utilize the latest versions of Galileo/Apollo Ver. 44 for efficient booking and itinerary management
- Integrate modern web-based platforms to streamline reservations and user experience.
- Sales & Ticketing Operations, handle upfront sales processes and create detailed travel itineraries
- Ensured accuracy and timeliness in fare quoting, ticket issuance, and itinerary updates to enhance client satisfaction.
- Implemented record-keeping systems to enhance data accuracy.
- Regional Airline Partnership Coordination
- Collaborate with regional flying partners to ensure responsive and tailored customer service
- Facilitate effective communication and alignment on route planning and schedule optimization
- Updated hotel listings on TripAdvisor to improve engagement.
- Manage hotel-related accounts and retain partnerships via TripAdvisor platform.
- Monitor feedback, listings, and ratings to uphold property visibility and reputation
- Coordinated with hospitality partners to enhance online engagement and improve guest satisfaction.
Education
Notre Dame of Dadiangas UniversityGeneral Santos City, Philippines 9500
Bachelor of Science (BS) from Computer and Information Sciences and Support Services
01-2001
Notre Dame University High School DepartmentGeneral Santos City P. Malakas-Lagao, Philippines
High School Diploma
01-1996
Skills
- Business and Development
- Sales and marketing
- Brand management
- Market analysis
- Client Relationship Management
- Team leadership
- Customer service
- Business Communication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 13 in the development of affiliate campaigns.
Certification
- United Airlines Reservations and Ticketing Management Training
- TripAdvisor Sales Specialists Training
- NZ TELECOM Helpdesk Training
- Certified FACPR (First Aid & CPR)
- Focus Awards UK -Certified Level 3 in Planning and Delivering Personal Training (RQF)
- Focus Awards UK- Certified Level 2 in Planning and Developing Gym Based Exercise
Languages
Filipino & English
Timeline
Business Development Executive
Travelwings.com (Satguru Travel and Tourism Corp)
11.2022 - Current
Travel Consultant
Palomablanca / FAL Travel & Tourism LLC
06.2017 - 01.2020
Travel Executive
AEROSPACE TRAVEL AGENTS LTD
02.2014 - 05.2016
Operations Executive
Crash and Castles Event Management LLC
12.2011 - 01.2014
Travel & Reservations Specialist
InterGlobe Technologies Incorporated
09.2009 - 10.2011
Notre Dame of Dadiangas University
Bachelor of Science (BS) from Computer and Information Sciences and Support Services
Notre Dame University High School Department
High School Diploma