GILSHA KALLUKARAN
Dubai,UAE
Summary
Results-driven professional with expertise in communication and negotiation, leadership, and operational efficiency. Demonstrates strong skills in assertiveness, complaint resolution, and customer relationship management to foster positive client interactions and drive satisfaction. Proficient in project management, ensuring seamless execution of initiatives while maintaining high standards of quality and efficiency. Committed to leveraging core competencies to achieve organisational goals and deliver measurable results.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer Happiness Officer
Deyaar Development PJSC
Dubai, UAE
03.2024 - 09.2025
- Managed Customer Happiness inbox and phone calls, ensuring timely stakeholder communication.
- Engaged clients proactively to secure prompt responses and foster strong relationships.
- Collaborated with teams to enhance customer experience and streamline operations.
- Assisted Operations Team with registration processes at Dubai Land Department.
- Contributed to short-term projects, including data cleanup and rental refund processes.
- Represented clients in post-sales inquiries, building rapport through effective communication.
- Developed templates for new staff to ensure consistent service delivery.
- Maintained current knowledge of products and services to provide accurate customer information.
Client Relations Officer
Deyaar Facilities Management
Dubai, UAE
06.2023 - 03.2024
- Resolved customer queries through phone and email, ensuring timely issue resolution.
- Guided clients through property purchase processes from inquiry to completion.
- Monitored client feedback to identify opportunities for service enhancements.
- Maintained detailed records of all client interactions for reference.
- Coordinated interdepartmental communication for seamless client service delivery.
- Managed and finalised Sales & Purchase Agreement signing process, ensuring accuracy and compliance.
Business Operations Manager
Solomon People Solutions
Dubai, UAE
07.2022 - 04.2023
- Directed daily operations to streamline processes and boost efficiency.
- Managed vendor relationships, enhancing supply chain operations and reducing costs.
- Led cross-functional teams to achieve significant operational efficiency gains.
- Maintained Trainer KYC and Course Brochures documentation for compliance within internal systems.
- Organised financial and operational data to support effective budgeting and planning.
- Conducted detailed market research, formulating competitive business strategies.
Client Relations Manager-Middle East
Infosectrain
01.2020 - 05.2021
- Coordinated sales and marketing initiatives to attract new clients.
- Managed relationships with existing clients to ensure satisfaction and retention.
- Developed strategies that enhanced brand awareness and expanded market share.
Training Coordinator & Test Center Administrator
Koenig Solutions FZ LLC
09.2016 - 04.2019
- Administered exams at testing centre, ensuring strict compliance and integrity.
- Evaluated training programmes, recommending enhancements based on participant feedback.
- Prepared management information system reports for daily, weekly, and monthly performance tracking.
- Organised logistics for training events, including venue selection and equipment setup.
Associate
Jardine Lloyd Thompson
Mumbai, India
06.2014 - 01.2016
- Reviewed pension agreements and calculated benefits for retirement.
- Processed claim documents based on eligibility criteria.
- Assessed calculations and claim documents prepared by junior team members.
Client Relations Executive
RishiChem Distributors Pvt Ltd.
Mumbai, India
05.2012 - 03.2014
- Facilitated collection of payments and C forms to ensure regulatory compliance.
- Reviewed excise invoices and associated documents for audit readiness.
- Generated monthly MIS sales reports to monitor performance metrics.
Education
Master Of Commerce - Accounting and Finance
University Of Mumbai
India 06.2011 - 05.2013
Bachelor of Commerce - Accounting and Management
University of Mumbai
India 06.2010 - 05.2011
Skills
- Communication and negotiation skills
- Leadership and operational efficiency
- Assertiveness and complaint resolution
- Customer relationship management
- Project management
Accomplishments
Quarterly Award - Collaborative Champion
Q3, 2024
Certification
Linked In Course- Customer Service: Problem Solving and Troubleshooting (2018)
- By Noah Fleming
- Jan 2018
Linked In Course- Critical Thinking for More Effective Communication
- By: Becki Saltzman
- Sep 2021
Timeline
Customer Happiness Officer
Deyaar Development PJSC
03.2024 - 09.2025
Client Relations Officer
Deyaar Facilities Management
06.2023 - 03.2024
Business Operations Manager
Solomon People Solutions
07.2022 - 04.2023
Client Relations Manager-Middle East
Infosectrain
01.2020 - 05.2021
Training Coordinator & Test Center Administrator
Koenig Solutions FZ LLC
09.2016 - 04.2019
Associate
Jardine Lloyd Thompson
06.2014 - 01.2016
Client Relations Executive
RishiChem Distributors Pvt Ltd.
05.2012 - 03.2014
Master Of Commerce - Accounting and Finance
University Of Mumbai
06.2011 - 05.2013
Bachelor of Commerce - Accounting and Management
University of Mumbai
06.2010 - 05.2011
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