Summary
Overview
Work History
Education
Skills
Languages
Timeline
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GIMHANI KESHARA

GIMHANI KESHARA

DUBAI,971

Summary

Dedicated professional with expertise in hospitality standards and customer service, excelling in telephone operation and reception area maintenance. Demonstrates strategic planning abilities and proficiency in email correspondence and travel planning. Committed to enhancing operational efficiency and delivering exceptional service, with a focus on career advancement within the hospitality industry.

Overview

5
5
years of professional experience

Work History

Receptionist

MVP Lab Concept Sports
Dubai
06.2024 - 05.2025
  • Greet and assist customers, ensuring a welcoming environment.
  • Handle bookings and customer inquiries with professionalism.
  • Maintain a high level of service and organization.
  • Maintained accurate logs of visitor entries for security purposes.
  • Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Maintained an organised reception area for a professional business environment.
  • Enhanced customer satisfaction by efficiently managing all front desk enquiries.
  • Handled appointment scheduling to ensure smooth daily operations.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Answered and helped resolve enquiries from clients, vendors and general public.

Recruitment Officer

Tadbeer Center
Dubai
01.2024 - 05.2024
  • Managed candidate selection and interview processes.
  • Ensured excellent communication between applicants and companies.
  • Maintained detailed records and handled administrative tasks.

Assistant Legal Consultant

Etihad Legal Consultants
Dubai
03.2023 - 12.2023
  • Assisted with legal documentation and case preparations.
  • Communicated with clients and provided administrative support.
  • Ensured confidentiality and accuracy in legal processes.

Customer Service & Marketing Sales Assistant

Benelux Cargo
Dubai
01.2022 - 03.2023
  • Assisted clients with cargo booking, tracking, and inquiries.
  • Managed marketing campaigns to attract new customers.
  • Provided excellent customer service and resolved complaints.
  • Reduced delays in cargo release, ensured timely processing of documents.
  • Coordinated with ground staff for smooth handling of shipments.
  • Handled delicate items carefully, minimised damage during transit.

Travel Consultant

Jetwing Travels
Sri Lanka
01.2020 - 11.2021
  • Managed day-to-day store operations, ensuring customer satisfaction.
  • Supervised staff, organized schedules, and trained new employees.
  • Handled inventory, sales reporting, and assisted with visual merchandising.
  • Drew upon comprehensive knowledge of global destinations for informed recommendations.
  • Facilitated smooth travel arrangements, enhancing customer experience.
  • Streamlined booking procedures, improving operational efficiency.
  • Advised customers on visas and travel safety.

Education

Diploma - IATA Cabin Crew Diploma

IATA Cabin Crew Diploma
Colombo

Skills

  • Hospitality standards
  • Telephone operation
  • Reception area maintenance
  • Customer Service
  • Strategic planning
  • Email correspondence
  • Travel planning

Languages

English
Fluent

Timeline

Receptionist

MVP Lab Concept Sports
06.2024 - 05.2025

Recruitment Officer

Tadbeer Center
01.2024 - 05.2024

Assistant Legal Consultant

Etihad Legal Consultants
03.2023 - 12.2023

Customer Service & Marketing Sales Assistant

Benelux Cargo
01.2022 - 03.2023

Travel Consultant

Jetwing Travels
01.2020 - 11.2021

Diploma - IATA Cabin Crew Diploma

IATA Cabin Crew Diploma

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GIMHANI KESHARA