GINA GOMEZ
Dubai
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Bond Trading Co L.L.C
04.2023 - Current
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Managed department budgets and generated financial reports for management review.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Project Coordinator
Streamline Integrated Marketing Solutions
02.2021 - 11.2022
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Self-motivated, with a strong sense of personal responsibility.
Project Coordinator
Bright Spark Marketing Management
10.2020 - 01.2021
- Wrote technical narratives to document processes and design changes.
- Identified potential risks and developed mitigation strategies to minimize disruptions to project timelines.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Reported regularly to managers on project budget, progress, and technical problems.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
Sales Promoter/Usher/Hostess/Encoder/Receptionist/Freelancer
Adlabs,HBMM,Promocell, Streamline Integrated LLC, The Natural Confectionary, IML Group, QM International, Time and Events Ads,Expo2020
10.2018 - 01.2021
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
- Identified product features to promote in ad campaign.
- Prepared and delivered sleek and professional sales presentations to explain product benefits.
- Increased sales by effectively communicating product benefits.
- Distributed product samples to potential customers to try offerings before committing to purchasing.
- Recorded quantities of sample and coupon distribution to estimate productivity and sales.
Sales Associate/Cashier/Customer Service/Admin
Majid Al-Futtaim
08.2015 - 09.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built relationships with customers to encourage repeat business.
Sales Associate/Cashier/Customer Service
M.H. Alshaya
02.2013 - 06.2015
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Beauty Advisor
Gulf Beauty International
04.2011 - 05.2012
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
No Degree - Bachelor of Science And Education
Nueva Ecijia of Science And Technology
Philippines06.1999
Skills
- Customer Service and Sales
- Administrative Skills
- Verbal And Written Communication
- Time Management
- Professionalism
- Multitasking
- Problem Solving
- Bartending and Brewing
- Computer Literate
- Filing and data archiving
- Excel spreadsheets
- Document and File Management
- Records Management
- Documentation and Recordkeeping
- Attendance record management
- Expense Reporting
- Bookkeeping
- Client Relations
- Administrative Support
Certification
- Operation Policy & Procedures, 02/15/17
- How to make the sale - Part#1, 07/25/17
- Inventory Procedures, 08/27/17
- How to Deal Customer, 10/10/17
Languages
Tagalog
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
JAPANESE
Upper intermediate (B2)
ARABIC
Beginner (A1)
Timeline
Administrative Assistant
Bond Trading Co L.L.C
04.2023 - Current
Project Coordinator
Streamline Integrated Marketing Solutions
02.2021 - 11.2022
Project Coordinator
Bright Spark Marketing Management
10.2020 - 01.2021
Sales Promoter/Usher/Hostess/Encoder/Receptionist/Freelancer
Adlabs,HBMM,Promocell, Streamline Integrated LLC, The Natural Confectionary, IML Group, QM International, Time and Events Ads,Expo2020
10.2018 - 01.2021
Sales Associate/Cashier/Customer Service/Admin
Majid Al-Futtaim
08.2015 - 09.2018
Sales Associate/Cashier/Customer Service
M.H. Alshaya
02.2013 - 06.2015
Beauty Advisor
Gulf Beauty International
04.2011 - 05.2012
No Degree - Bachelor of Science And Education
Nueva Ecijia of Science And Technology
- Operation Policy & Procedures, 02/15/17
- How to make the sale - Part#1, 07/25/17
- Inventory Procedures, 08/27/17
- How to Deal Customer, 10/10/17
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