Ginumon George
Dubai
Summary
Accomplished professional with extensive expertise in non-clinical operations management, specialising in patient complaint resolution and nursing operations. Demonstrates proficiency in crisis management, revenue cycle management, and strategic negotiations to enhance operational efficiency and patient retention. Proven track record in managing emergency services, operating theatre, and cath lab operations, contributing to successful department launches. Adept at cost estimation, billing, procurement, and audit contribution to optimise store operations. Committed to advancing healthcare systems through strategic planning and disaster management initiatives.
Overview
20
20
years of professional experience
2025
2025
years of post-secondary education
Work history
Operations Manager - Clinical Services
NMC Royal Hospital
Dubai
09.2023 - 06.2025
- Upon the request of DIP Management, resumed my role in DIP effective Sep 2023. Initial responsibilities include streamlining the ER and commissioning Cath lab and Oncology Departments.
- Effective June 2024 taken additional responsibility of managing Nursing Department, Nursing Manpower planning, allocation, and utilization. Responsible for service efficiency in key areas like ER, OT, Cathlab and all inpatient areas.
- Achievements: Successful commissioning of Cathlab resulting in reaching 1000+ cases in a year.
- Majorly contributed to the Nurses Manpower Plan and reducing patient complaints.
- Streamlining Nursing processes and documentation compliance to ensure operational excellence.
- Working in close coordination with the RCM Department to ensure timely approvals and timely utilization of approvals.
- Increased OT volumes overall in the last 2 months by 25% for the Hospital.
Operations Manager - Clinical Services
NMC AL Nahda
Dubai
06.2021 - 02.2023
- Was requested to oversee the operational efficiency of ER Department in Al Nahda Hospital, another Unit of NMC Health. Aside of streamlining the day-to-day operations was also responsible for improving the patient volume from DCAS referral to the Hospital. Responsible for handling Hospital Operations such as recovery of bad debts and involved in marketing initiatives of the Hospital.
- Achievement: Achieved a milestone of reaching 500+ patients through DCAS referral within 3 months while the initial referral was at 50pm.
- Was part of commissioning the B Block of Al Nahda Hospital with coordination with internal team.
Operations Manager - Clinical Services
NMC Royal Hospital
Dubai
09.2020 - 06.2021
- To oversee and streamline the day-to-day operations of clinical departments, ensuring the delivery of high-quality, patient-centered care while maintaining operational efficiency, compliance, and resource optimization. The role serves as a vital link between clinical teams and hospital administration, driving performance improvements, coordinating interdepartmental activities, and supporting strategic initiatives that enhance service delivery, patient outcomes, and overall hospital performance.
- Achievements: Have been part of Clinical Expenses Management- focusing on identifying alternative suppliers for consumables and implants of highest quality in optimal cost.
Manager Emergency Room, OT, CSSD & Endoscopy
NMC Royal Hospital
Dubai
09.2017 - 09.2020
- To lead and manage the overall operations of the Emergency Room, Operating Theatres, Central Sterile Services Department (CSSD), and Endoscopy Unit, ensuring the highest standards of patient care, safety, and operational efficiency. Responsible for strategic planning, resource optimization, team leadership, regulatory compliance, and the continuous enhancement of clinical and support services. Through effective coordination, process improvement, and staff development, the Manager ensures seamless service delivery across all critical care departments, contributing to the hospital’s clinical excellence and patient satisfaction goals.
- Achievement: Optimized GP’s Rota Management. Successfully designed and implemented an efficient duty rota system for GP’s, ensuring balanced workloads, adequate coverage for 24/7 patient care, and reduced scheduling conflicts. Improved team coordination and enhanced patient continuity of care through proactive shift planning and real-time adjustments.
- Trained Doctors on Insurance Protocols. Conducted comprehensive training sessions for newly joined and existing doctors on insurance documentation, pre-approval workflows, and claim justification standards. Improved claim acceptance rates and reduced delays in insurance processing by enhancing physician understanding of payer requirements and coding accuracy.
Assistant Manager - Emergency Room, OT, CSSD & Endoscopy
NMC Royal Hospital
Dubai
06.2016 - 09.2017
- To provide strategic and operational leadership across the Emergency Room, Operating Theatres, Central Sterile Services Department (CSSD), and Endoscopy Unit, ensuring the delivery of high-quality, safe, and efficient patient care. The role supports departmental coordination, staff supervision, regulatory compliance, and continuous improvement initiatives aimed at optimizing resource utilization, patient outcomes, and overall service excellence.
- Achievements: Streamlined ER and fast-track systems, resulting in a improvement in patient flow. Successfully managed to DCAS (Dubai Ambulance Service) to increase patient volume for trauma cases.
OT and CSSD Coordinator
NMC Hospital
Dubai, DIP
06.2014 - 05.2016
- Ensure daily scheduling and smooth functioning of surgeries across all operating theatres. Oversee strict adherence to sterilization protocols as per JCI/DHA/MOH/International standards. Ensure CSSD processes are validated, documented, and aligned with infection control guidelines. Conduct regular audits and update SOPs based on best practices.
- Coordinate between surgical, anaesthesia, and nursing teams to maintain optimal OT utilization. Ensure timely availability of sterile surgical instruments from CSSD.
- Key Achievements: Successful Commissioning of Operation Theatre, CSSD And Endoscopy Departments. Successfully completed DHA and JCI Accreditation. Responsible for identifying and procuring surgical instruments for the entire hospital as well as biomedical equipment in coordination with Corporate Procurement.
OT Coordinator
Sterling Hospitals
Rajkot, India
11.2011 - 02.2014
Staff Nurse
Apollo Hospitals international LTD
Gandhinagar, India
09.2009 - 07.2010
Staff Nurse
Madras Medical Mission Hospital
Chennai
01.2006 - 06.2009
Education
MBA - Health Care Management
SGVU
BBA - undefined
Rabindranath University
DGNM - undefined
Keerti School Of Nursing
Gulbarga, KarnatakaSkills
- Patient Complaint Resolution
- Nursing Operations
- Crisis Management
- Revenue Cycle Management (RCM)
- Billing
- Cost Estimation
- Patient Retention
- Strategic Negotiations
- Operational Efficiency
- Procurement
- Store Operations
- Audit Contribution
- Emergency Response Coordination
- Disaster Management
- Strategic Planning
- Non-Clinical Operations Management
- Emergency Services Management
- Operating Theater Management
- Cath Lab Management
- Clinical Department Management
- Department Launch
Languages
English
Hindi
Malayalam
Tamil
Personal Information
- Date of birth: 05/31/85
- Nationality: Indian
- Marital status: Married
- Visa status: Resident
Timeline
Operations Manager - Clinical Services
NMC Royal Hospital
09.2023 - 06.2025
Operations Manager - Clinical Services
NMC AL Nahda
06.2021 - 02.2023
Operations Manager - Clinical Services
NMC Royal Hospital
09.2020 - 06.2021
Manager Emergency Room, OT, CSSD & Endoscopy
NMC Royal Hospital
09.2017 - 09.2020
Assistant Manager - Emergency Room, OT, CSSD & Endoscopy
NMC Royal Hospital
06.2016 - 09.2017
OT and CSSD Coordinator
NMC Hospital
06.2014 - 05.2016
OT Coordinator
Sterling Hospitals
11.2011 - 02.2014
Staff Nurse
Apollo Hospitals international LTD
09.2009 - 07.2010
Staff Nurse
Madras Medical Mission Hospital
01.2006 - 06.2009
BBA - undefined
Rabindranath University
DGNM - undefined
Keerti School Of Nursing
MBA - Health Care Management
SGVU
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