Summary
Overview
Work History
Education
Skills
Custom Section
References
Hobbies and Interests
Languages
Timeline
Generic

Giovanna Spadaro

Hitchin

Summary

A motivated individual with demonstrated proficiency in listening to clients and staff with help with needs to formulate the tactical action plan to achieve results. An honest and eager individual with a genuine passion for achieving great results for myself and others by utilising fantastic interpersonal skills. I am agile and will assist when i can.

I am able to maintain both professional and positive attitude in order to complete projects with exceptional quality and detail. I am a dedicated Sales Team Leader with experience in achieving tangible results and cross-team collaboration. I'm proactive and excited to partner with like-minded individuals to achieve goals.

Overview

17
17
years of professional experience

Work History

Property Sales Consultant

Alba Homes
02.2025 - Current
  • Specialise in off-plan, secondary market, commercial, and residential rental properties across Dubai
  • Enhanced client satisfaction by providing comprehensive market knowledge, enabling informed decisionmaking.
  • Developed strong relationships with clients, resulting in numerous repeat customers and referrals.
  • Negotiated successful deals for both buyers and sellers by employing effective communication and persuasion techniques.
  • Assisted clients in navigating complex paperwork associated with property transactions while ensuring compliance with regulatory requirements.
  • Tailored marketing strategies for each individual property sale based on location, features, target audience, among other factors.
  • Collaborated with marketing teams to create compelling property listings that showcased unique selling points effectively.
  • Educated clients on the intricacies of real estate transactions, ensuring they felt confident and informed throughout the process.
  • Expanded clientele base through consistent outreach efforts to potential buyers and sellers within target markets.
  • Increased property sales by consistently identifying clients'' needs and presenting suitable properties accordingly.
  • Negotiate lease terms and sales agreements, ensuring favorable outcomes for all parties
  • Advertised client properties through websites, social media.\
  • Coordinated appointments to show tenants and buyers prospective homes.
  • Collaborated with stakeholders to complete property sales and purchases.

Team Sales Manager

Allclear Travel Insurance
10.2023 - 01.2025
  • Developing and implementing strategic plans that expand a company’s customer base and solidify its presence
  • Achieving growth and hitting sales targets by successfully managing a sales teams of 14 sales agents and by assessing the teams strengths and weaknesses
  • Establishing productive and professional relationships with key personnel in assigned customer accounts
  • Building and promoting healthy, long-lasting customer relations by partnering with them
  • Developing and implementing new sales initiatives, strategies and programmes to capture key demographics
  • Monitoring ,coaching and developing modern sales techniques, encouraging positive engagement with customers and increasing sales.
  • Deliver consistent, constructive feedback and strategic guidance to foster continuous improvement within the company, ensuring alignment with industry standards and financial services regulations.
  • Utilised customer feedback to recommend changes in products and services, leading to increased customer satisfaction that are satisfactory within the financial services

Inbound Sales Agent

Allclear Travel Insurance
11.2018 - 10.2023
  • I was responsible for handling inbound calls from customers wishing to purchase medical travel insurance
  • Identifying customers' needs to provide appropriate optional extras to maximise sales opportunities
  • Strive to meet and exceed KPIs while maintaining excellent customer care.
  • Made high volume of sales calls per day exceeding company inbound call targets.
  • Applied correct hold and transfer procedures, consistently keeping call times within timeframe target.
  • Assisting with training and educate new employees about company values
  • Collaborated with other call centre agents to improve sales within the company

Lead Procurement & Sales Representative

Quince and Harris
06.2018 - 09.2018

Recruitment Consultant

Sovereign business integration
03.2018 - 06.2018

Assistant Manager (Secondment)

Barclays Bank UK PLC
01.2013 - 09.2013
  • I managed the day-to-day operations of more than one branch, including overseeing staff performance, managing customer accounts, and ensuring adherence to financial regulatory requirements.
  • Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
  • Trained new employees on financial policies, customer service excellence and techniques.

Area Solutions Manager

Barclays Bank UK PLC
04.2012 - 01.2013

Personal Banker

Barclays Bank
05.2009 - 04.2012

Cashier

Barclays Bank UK PLC
10.2008 - 05.2009

Education

GCSEs -

St Martha Convent School
06.2003

A LEVEL & BTEC -

Barnet College
01.2005

Skills

  • Decision making
  • Relationship Building
  • Direct Sales
  • People Management
  • Negotiating
  • Diary Management/ Managing portfolios
  • B2B / B2C
  • Brand building
  • Sales training
  • Sales techniques
  • Organisation
  • Coaching and mentoring
  • CIPD - Coaching techniques
  • CIPD - Interviewing skills
  • First Aid Trained
  • Fire Marshal
  • Recruitment and training
  • Performance Management
  • Product and service knowledge
  • Sales monitoring
  • Regulatory requirements understanding
  • Strong negotiation skills
  • Goal-oriented mindset
  • Local market awareness
  • Client-oriented
  • Strong organizational skills
  • Lead follow up
  • Clean driving record
  • Leasing and sales
  • Negotiation

Custom Section

  • Allclear Travel Insurance - Conduct regular team sessions to build confidence, provide coaching and constructive feedback.
  • Allclear Travel Insurance - Support professional development, ensuring that all team members are aligned with the requirements set forth by the Financial Conduct Authority (FCA)
  • Allclear Travel Insurance, consistently achieving monthly KPIs, Discussing travel insurance with clients. B2B and B2C - Negotiating sales with new and existing customers, Coaching and developing new staff, Taking inbound calls discussing existing policies with clients, Servicing client needs.
  • Quince and Harris, Month Sales Profit of £5000, Negotiation of 12 fix contact with companies. Negotiating specifications, pricing and deadlines, Research suppliers to determine which product fits the company pricing and quality objectives.
  • BARCLAYS BANK UK PLC, Promotion within a short period of time joining company, Staff of the Month for 6 months in a row, Branch Management on weekend in second year of employment, Highest sale for personal loans in 2017, Manage a portfolio high net worth of clients, Develop in-depth needs and understanding of the client, Act with accordance of regulatory, compliance and KYC policies, Coach and develop branch staff to ensure quality of leads are referred

References

Available on request

Hobbies and Interests

  • Travelling
  • Photography
  • Cooking

Languages

Italian
Proficient
C2
English
Bilingual or Proficient (C2)

Timeline

Property Sales Consultant

Alba Homes
02.2025 - Current

Team Sales Manager

Allclear Travel Insurance
10.2023 - 01.2025

Inbound Sales Agent

Allclear Travel Insurance
11.2018 - 10.2023

Lead Procurement & Sales Representative

Quince and Harris
06.2018 - 09.2018

Recruitment Consultant

Sovereign business integration
03.2018 - 06.2018

Assistant Manager (Secondment)

Barclays Bank UK PLC
01.2013 - 09.2013

Area Solutions Manager

Barclays Bank UK PLC
04.2012 - 01.2013

Personal Banker

Barclays Bank
05.2009 - 04.2012

Cashier

Barclays Bank UK PLC
10.2008 - 05.2009

A LEVEL & BTEC -

Barnet College

GCSEs -

St Martha Convent School

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Giovanna Spadaro