Girija Karthikeyan
Ajman,UAE
Summary
Customer Service Executive with a proven ability to maintain composure in high-pressure situations. Expert in resolving complex cases through effective problem-solving techniques. Provides thorough resolution services tailored to diverse customer needs.
Overview
13
13
years of professional experience
Work history
Customer service executive
Nalukettu Restaurant
Ajman, UAE
05.2024 - Current
- Handled complaints with patience and professionalism, ensuring customer retention.
- Facilitated customer inquiries, resulting in improved guest experience.
- Welcomed guests with warmth and professionalism to establish positive first impressions.
- Managed reservation system to avoid overbooking.
- Assisted in menu design discussions, adding valuable inputs from customer feedback.
- Enhanced customer satisfaction by greeting and escorting guests to their tables.
GDA (Patient guide)
Ahalia hospital
Abu Dhabi
05.2017 - 05.2023
- Executed patient transfers efficiently to optimise care delivery.
- Facilitated movement of files to enhance administrative processes.
- Ensured safety with vigilant observation during guided walks.
- Assisted elderly or disabled visitors, ensuring a fulfilling experience.
Data Entry Operator
Bytes flow
Chennai, India
03.2016 - 03.2017
- Achieved high levels of productivity with fast typing speed.
- Decreased errors with rigorous attention to detail and double-checking entries.
- Streamlined operational efficiency for faster data entry processes.
- Maintained consistency in data input with a keen eye for detail.
- Verified entered data against source documents, achieving high accuracy rates.
DTP computer designing
JSK Digital Solutions
Chennai, India
02.2012 - 02.2016
- Carried out day-to-day duties accurately and efficiently.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Skills
Team Work
Problem Solving
Positive Attitude
Customer Handling
Timeline
Customer service executive
Nalukettu Restaurant
05.2024 - Current
GDA (Patient guide)
Ahalia hospital
05.2017 - 05.2023
Data Entry Operator
Bytes flow
03.2016 - 03.2017
DTP computer designing
JSK Digital Solutions
02.2012 - 02.2016
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