Girlie Espiritu
Dubai
Summary
Dedicated and results-oriented Operations Manager focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom-line profits. Proficient in budget management, resource allocation, and cost control strategies to optimize overall financial performance.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Chelsea Green Furniture Trading LLC
05.2018 - Current
- Supervise the day-to-day workflow of delivery & installations to maximize productivity and maintain work quality standards.
- Improves operational management systems, processes, and best practices.
- Purchase materials, plan inventory, and oversee warehouse efficiency.
- Manage budgets and forecasts.
- Directs operations staff by providing guidance, training, and support to meet company objectives.
- Manage scheduling, training, and inventory control.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinates with other departments including sales, marketing, finance, and human resources. to ensure efficient operations.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Forecast customer demand to set prices or credit terms for goods or services.
- Prepares staff work schedules and assigns team members to specific duties.
- Creates effective business plans to focus strategic decisions on long-term objectives.
- Resolves customer complaints promptly while ensuring customer satisfaction remains at optimal levels.
- Performs cost analysis for various projects to determine budget requirements.
- Works with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
SALES COORDINATOR
H2O Concepts
Dubai
03.2015 - 02.2018
- Coordinate different sales responsibilities, such as scheduling meetings and presenting sales data.
- Tracking sales orders to ensure that they are scheduled and sent out on time
- Supporting the sales team with stock and demo requirements
- Making follow-up calls to confirm sales orders and delivery dates
- Developed key customer relationships to increase sales.
- Processed orders received from customers within specified timelines
- Schedules appointments and product training as necessary.
- Responding to complaints from customers and giving after-sales support when requested
- Participate in other as-needed customer service and sales support activities
- Assisting in managing the sales and operation activities of the showroom
- Oversees and manages all company social media accounts
- Works as an administrator to the company's website, uploading and managing content and maintaining Web design.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
SUPPLY CHAIN/PROJECT MANAGEMENT ASSISTANT
H2O Concepts
Dubai
06.2011 - 12.2011
- Oversee Shipment arrivals
- Coordinating Material shipment and sending release instructions to warehouse
- Maintain and update reports of furniture installation and arrival of materials
- Constantly monitor and report on progress of the project
- Assist in making plan and schedule project timelines.
DOCUMENT CONTROLLER
Al Habtoor Engineering Enterprise Co. LLC
Dubai
02.2010 - 05.2011
- Oversee all documentation procedures, maintenance and preparation of necessary documentation according to Quality Standard
- Process, reproduce, distribute and record all documents of department
- Ensure all documents are filled and stored in a proper system
- Determine and enforced document control throughout the organization
- Monitor the period reviews of controlled documents used in the organization
- Sending and receiving of documents using Aconex and Primavera.
INDOOR SALES EXECUTIVE
Radha Exports Pte LTD
Singapore
06.2007 - 12.2009
- Maintaining and developing relationships with existing customers via meetings, telephone calls and emails
- Making accurate, rapid cost calculations, and providing customers with quotations
- Negotiating the terms of an agreement and closing the sales
- Taking, progressing and monitoring orders
- Processing invoice and accounts
- Keeping records of sales targets and actual figures and compiling them into reports for management
- Gathering market and customer information
- Advising on forthcoming product developments and discussing special promotions
- Liaising with suppliers to check on the progress of existing orders
- Reviewing own sales performance, aiming to meet or exceed targets
- Checking quantities of goods on display and in stock
- Taking part in Purchasing and Importing of products from Foreign Offices
- Ensure that items are properly labeled before putting on sale.
PRODUCTION ENGINEER
Mitsuwa Philippines, Inc.
Rosario Cavite
11.2004 - 02.2007
- Conducts machine set-up of required model based on Production schedule
- Monitor and control work activities to avoid loss of time and to achieve quality and productivity
- Assures production quantity and quality of product in accordance with the specified requirements
- Improves product quality through analysis and effective countermeasures
- Liaise with all departments on delivery requirement
- Reviews master production schedule and work orders, establishes priorities for specific customer orders, and revises schedule according to work order specifications, establish priorities and availability or capability of workers, parts, material and machine
- Compiles reports concerning progress of work and downtime due to failures of machines and equipments to appraise production planning personnel of production delays
- Maintains and controls inventory of materials needed to complete production
- Train and supervise group of Production Operators and Line Leaders in daily operations to meet the required targets
- Create Work Instructions and Check sheets
- Ensures that work instructions are followed and 6S are maintained in the area
- Motivates and develops subordinates to maintain group satisfaction and high morale.
Education
Bachelor of Science in Electronics And Communications Engineering -
Bulacan State University
Philippines01.2003
Skills
- Workflow Optimization
- Organizational Management
- Inventory Management
- Business Strategy Development
- Client Relationships
- Budgeting and Cost Control
- Process Improvement Strategies
- Systems Implementation
- Operations Monitoring
- Continuous Improvements
- Planning and Implementation
- Decision-Making
- Sales Background
- Supply Chain Management
- Multi-Site Operations
- Purchasing and Procurement
- Warehouse Operations
- Budget Development and Management
Personal Particulars
Born March 28,1981, Married, Filipino
Personal Information
- With valid UAE Driving License
- Visa Status: Husband Visa
Certification
Licensed Electronics and Communications Engineer
Timeline
Operations Manager
Chelsea Green Furniture Trading LLC
05.2018 - Current
SALES COORDINATOR
H2O Concepts
03.2015 - 02.2018
SUPPLY CHAIN/PROJECT MANAGEMENT ASSISTANT
H2O Concepts
06.2011 - 12.2011
DOCUMENT CONTROLLER
Al Habtoor Engineering Enterprise Co. LLC
02.2010 - 05.2011
INDOOR SALES EXECUTIVE
Radha Exports Pte LTD
06.2007 - 12.2009
PRODUCTION ENGINEER
Mitsuwa Philippines, Inc.
11.2004 - 02.2007
Bachelor of Science in Electronics And Communications Engineering -
Bulacan State University
Licensed Electronics and Communications Engineer
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