Gisele Ishimwe Kevine
Assistant
ABU DHABI,UAE
Summary
I am methodical and friendly professional with years of experience in the hospitality industry and I am excited to apply for position and I think that I'm perfect match for this position as your job description tracks perfectly with my experience I have gained in this industry.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Hotel room attendant
Sofitel Al hamra beach resort
RAK, UAE
2024.03 - Current
- Prioritised tasks efficiently handling multiple assignments simultaneously without compromising quality.
- Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
- Cultivated a welcoming atmosphere by preparing rooms prior to guest arrival meticulously.
Room attendant
Parast Rock Hotel
2022.01 - 2023.12
- Delivered outstanding service to boost customer retention and referrals.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Cleaned [Number] room hotel to achieve immaculate presentation and hygiene.
- Addressed guests' problems and fulfilled special requests.
- Resolved guest queries in line with service standards and protocols.
Tour guide
Rugamba Alex
Kigali, Rwanda
2021.02 - 2022.09
- Interpreted and translated languages for tourists to understand.
- Ensured compliance with health and safety regulations throughout the tour duration.
- Offered translation services for foreign tourists, enhancing their tour experience.
- Showcased in-depth knowledge of local history for tourists' education.
- Fostered positive atmosphere with friendly and professional demeanor.
- Maintained punctuality at all times, respecting the time constraints of tourists.
- Enhanced tourist experience by providing informative and engaging tours.
- Diligently researched local attractions to provide accurate information.
- Coordinated effectively with travel agencies for successful group tours.
- Maintained guest safety by running professional, organized tours.
- Assisted visitors, solving their queries promptly.
- Prepared detailed itineraries for optimal tour experiences.
- Assessed weather and traffic condition to avoid conflict with tour.
- Improved customer satisfaction by offering tailored tour guidance based on preferences.
- Coordinated smooth-running tours and resolved problems with itineraries, services, or accommodations.
- Shared unique stories about tour locations
- Registered tour guests, issued paperwork, and processed fees.
- Demonstrated excellent communication skills to engage diverse audiences.
Room attendant
Kigali Marriot Hotel
Kigali
2019.01 - 2021.01
Education
Certificate of Higher Education - Culinary
IPRC MUSANZE
North province 03.2023
Skills
- Higher level of confidence
- Good communication skills
- Self-motivated
- Able to work as team and confidently
- Easy learner skills
- Social skills
Personal Information
- Title: HOUSEKEEPING
- Nationality: Rwandan
Custom
- Reading Novels
- Helping others.
Certification
First aid certificate
Pediatric aid
Tour guiding certificate
Customer service certificate
Culinary certificate
Timeline
Hotel room attendant
Sofitel Al hamra beach resort
2024.03 - Current
Room attendant
Parast Rock Hotel
2022.01 - 2023.12
Tour guide
Rugamba Alex
2021.02 - 2022.09
Room attendant
Kigali Marriot Hotel
2019.01 - 2021.01
Certificate of Higher Education - Culinary
IPRC MUSANZE