GISELLE KELLY
DUBAI
Summary
Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing strategical planning, overseeing personnel and flourishing tactical plans to meet strategic goals. Talented professional with expert sales and quality customer service.Insightful manager with 7 years of customer service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of managing and training. Motivated to learn, grow and excel in this industry and seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Managing Director
Giselle Kelly Beauty and Academy
Dubai and Trinidad and Tobago
01.2018 - Current
- Great Link seller by demonstrating products on customers and making them purchase
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Lead change and transformation across business areas to deliver benefits and align company resources.
- Introduced new methods, practices and systems to reduce turnaround time.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Sales Representative
AV The Beauty Experts
Trinidad and Tobago
01.2016 - 12.2018
- Manage entire Firm
- Head Professional Beauty Consultant
- Link Selling products and servies
- Set up calendar with customer birthdays and other special events for personal touch.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed and delivered engaging sales presentations to convey product benefits.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
Education
High School Diploma -
University of West Indies
Trinidad And Tobago07.2014
Skills
- Business Leadership
- Performance Monitoring and Evaluation
- Department Oversight
- Administrative Management
- Sales Promotion
- Originality and Creativity
- Framework Improvements
- Lead Support Skills
- Inventory Tracking and Management
- Content Workflow
- Advertising Initiatives
Timeline
Managing Director
Giselle Kelly Beauty and Academy
01.2018 - Current
Sales Representative
AV The Beauty Experts
01.2016 - 12.2018
High School Diploma -
University of West Indies
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