Gishnu Vijayakumar
Dubai,UAE
Summary
Accomplished professional with extensive expertise in SAP EWM and warehouse management systems, demonstrating a strong track record in customer service excellence and returns management. Proven ability to optimise dispatch planning and vehicle rostering, ensuring efficient transportation and distribution. Adept at inventory control and order fulfillment, leveraging comprehensive knowledge of warehousing processes to drive operational success. Recognised for problem-solving skills and leadership capabilities, committed to enhancing organisational performance through strategic initiatives.
Overview
8
8
years of professional experience
4024
4024
years of post-secondary education
Work history
Warehouse Supervisor
TRILOGI LOGISTICS
Dubai
2024.07 - 2025.05
- Managed retail, wholesale, and e-commerce dispatch operations for major brands like Nike and Under Armour.
- Coordinated scheduling for 33 vehicles, optimising deliveries across UAE.
- Oversaw last-mile delivery while ensuring compliance with quality control standards.
- Communicated daily with over 150 stores regarding delivery updates and stock transfers.
- Compiled operational reports detailing turnaround times, productivity, and costs.
- Recruited, trained, and supervised warehouse staff and drivers to meet performance targets.
- Ensured timely customs documentation handling to maintain operational efficiency.
- Supported seasonal product launches through strategic delivery planning.
Customer Service Representative
Al Futtaim Logistics
Dubai, UAE
2023.04 - 2024.06
- Managed logistics operations including order tracking, shipping, and delivery coordination to ensure timely and accurate order fulfillment.
- Resolved shipping and delivery issues through collaboration with logistics partners and internal teams, improving customer satisfaction and retention.
- Facilitated returns and exchanges by assisting with return authorizations, coordinating product pickups, and processing refunds or replacements in line with company policies.
- Monitored inventory levels and communicated stock shortages or backorders to customers, providing alternatives to manage expectations and reduce disruptions.
- Educated customers on shipping policies, options, costs, and delivery times, accommodating special delivery requests and expedited shipping when necessary.
- Liaised with stakeholders across the supply chain to address customer inquiries and resolve issues related to product sourcing, distribution, and supply chain coordination.
Warehouse Team Leader
Al Futtaim Logistics
Dubai
2020.08 - 2023.03
- Managed diverse warehouse operations, overseeing customer orders, stock transfers, and replenishment planning.
- Prepared and updated daily KPI reports for timely submission to the Manager.
- Oversaw management of over 10,000 CBM stock volumes, conducting precise physical inventory counts.
- Recruited and onboarded third-party warehouse associates to enhance team capacity.
- Applied strong problem-solving and communication skills to ensure operational excellence.
- Drafted weekly reports on warehouse activities, aiding managerial decision-making.
- Trained new staff members for increased productivity and efficiency.
- Supervised packing and dispatch operations for achieving timely deliveries.
Warehouse Assistant
DANZAS AEI Emirates LLC
Dubai, UAE
2017.08 - 2020.07
- Received and inspected inbound & outbound cargo with accurate documentation (GRN, invoices).
- Executed picking, packing, and quality control for outbound shipments.
- Conducted inventory audits, cycle counts, and safety inspections.
- Assisted in organizing and maintaining warehouse layout for efficient workflow.
- Coordinated with logistics teams to schedule and prepare shipments for dispatch.
- Supported loading and unloading activities ensuring timely and accurate handling of goods.
- Maintained accurate records in Warehouse Management System (WMS) for inventory tracking.
Education
Technical High School Leaving Certificate (THSLC) -
Govt. Technical High School
Diploma in Mechanical Engineering -
Government Polytechnic College
IndiaSkills
- SAP EWM
- Customer Service Excellence
- Returns Management
- Dispatch Planning
- Vehicle Rostering
- Inventory Control
- MS Office
- Warehouse management system expertise
- Transportation and distribution knowledge
- Order fulfillment
- Warehousing process knowledge
- Problem-solving
- Leadership
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Timeline
Warehouse Supervisor
TRILOGI LOGISTICS
2024.07 - 2025.05
Customer Service Representative
Al Futtaim Logistics
2023.04 - 2024.06
Warehouse Team Leader
Al Futtaim Logistics
2020.08 - 2023.03
Warehouse Assistant
DANZAS AEI Emirates LLC
2017.08 - 2020.07
Technical High School Leaving Certificate (THSLC) -
Govt. Technical High School
Diploma in Mechanical Engineering -
Government Polytechnic College