Githu George Thomas
Dubai
Summary
Knowledgeable and dedicated customer service professional with extensive experience in pharmaceutical industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Transact Global ITES
06.2022 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Diploma - Logistics Warehouse Management System
SLBS Centre
Kochi01.2024
Bachelor of Science - Botany And Biotechnology
Mar Thoma College
Ayur,Kollam04.2022
Skills
- Customer Relationship Management (CRM)
- Administrative Support
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Word
- Coordination
- Quality Assurance Controls
- Shipping and Logistics
- Billing & Invoicing
- Adobe Expert
Websites
Certification
- Certified Microsoft and Multimedia, G-Tec,Reg No.1429613
- MCAS - Microsoft Certified Application Specialist
Additional Information
Date Of Birth : 4 January 2000
Languages Known : English, Malayalam, Tamil, Hindi
Passport Number : V 2735768
Date Of Issue : 16/09/2021
Date Of Expiry : 05/09/2031
Languages
English
Advanced (C1)
Malayalam
Bilingual or Proficient (C2)
Tamil
Upper intermediate (B2)
Hindi
Intermediate (B1)
Timeline
Customer Service Representative
Transact Global ITES
06.2022 - 12.2023
Diploma - Logistics Warehouse Management System
SLBS Centre
Bachelor of Science - Botany And Biotechnology
Mar Thoma College
- Certified Microsoft and Multimedia, G-Tec,Reg No.1429613
- MCAS - Microsoft Certified Application Specialist
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