Gizem Ozten
Dubai
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions.
Overview
8
8
years of professional experience
Work History
Housekeeping Supervisor
Hilton
12.2021 - Current
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
Housekeeping Coordinator
Hilton
01.2020 - 11.2021
- Maintained accurate records of maintenance requests and coordinated with the engineering department to ensure timely repairs or replacements when needed.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Improved overall efficiency of the housekeeping department by optimizing scheduling practices based on occupancy levels and staff availability.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Maintained required records of work hours, budgets and payrolls.
Receptionist
Hilton
02.2018 - 01.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled assignments independently with good judgement and critical thinking skills.
- Corresponded with clients through email, telephone, or postal mail.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Delivered prompt service to prioritize customer needs.
- Listened to customers' questions and concerns to provide answers or responses.
Guest Services Receptionist
Neva Palas
06.2016 - 02.2018
- Utilized organizational skills to maintain an attractive lobby area, up-to-date information displays, and well-stocked refreshment stations for guests'' convenience.
- Developed and maintained positive relationships with guests for satisfaction.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Handled high-pressure situations with professionalism, resolving guest complaints diplomatically and maintaining customer loyalty.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Customer Service Representative
Ato Congresium
12.2015 - 01.2016
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Bachelor of Arts - Tour Guiding & Travel Management
Gazi University
Ankara Turkiye06.2017
Skills
- Clear Communication
- Front-end supervision
- Calm and Professional Under Pressure
- Customer Relationship Management (CRM)
- Quality Control
- Business Planning
- Time Management
- Business Administration
- Teamwork and Collaboration
- Computer Skills
- Operations Management
- Professional and Courteous
Languages
English
Upper intermediate (B2)
Turkish
Bilingual or Proficient (C2)
Timeline
Housekeeping Supervisor
Hilton
12.2021 - Current
Housekeeping Coordinator
Hilton
01.2020 - 11.2021
Receptionist
Hilton
02.2018 - 01.2020
Guest Services Receptionist
Neva Palas
06.2016 - 02.2018
Customer Service Representative
Ato Congresium
12.2015 - 01.2016
Bachelor of Arts - Tour Guiding & Travel Management
Gazi University
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