GLADYS ATAKLI
Customer Service Officer
Queenston ,Canada
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
1
1
Language
Work History
Waitress
IN MIND CAFE
Dubai,, United Arab Emirates
08.2022 - 03.2024
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Customer Service Officer
Societe Generale Bank
Accra,, Ghana
08.2020 - 02.2022
- Completed data entry to record call notes, suggestions and questions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both customer and company interests.
- Elevated team morale by actively participating in group activities, promoting positive work environment conducive to excellent service delivery.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Conducted thorough risk assessments before approving loan applications, minimizing potential losses.
- Maintained customer records and updated account information.
- Interviewed customers to obtain information needed for opening new accounts and completed new account forms..
- Tracked and processed customer account requests and applications.
- Responded to customer inquiries regarding new accounts and account services.
- Actively participated in community events as representative of bank, strengthening brand image locally.
Education
Bachelor of Arts - Business Administration
Central University College
Accra 04.2001 -
Skills
Customer Service
undefinedTimeline
Waitress
IN MIND CAFE
08.2022 - 03.2024
Customer Service Officer
Societe Generale Bank
08.2020 - 02.2022
Bachelor of Arts - Business Administration
Central University College
04.2001 -
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