GLADYS D CRUZ
SECRETARY
DUBAI,DUBAI
Summary
Professional Secretary with over 9 years of experience managing daily administrative support tasks and operations in fo industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Driven and resourceful Administrative professional with 8+ years of experience supporting work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
19
19
years of post-secondary education
6
6
years of professional experience
Work History
Secretary
ASWAD AL MADINA LANDSCAPING L.L.C
DUBAI , INTERNATIONAL CITY
01.2021 - 07.2021
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Composed internal and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Drafted agendas, recorded minutes and created documents for meetings.
- Implemented paperless filing system for departments.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Deli Counter Clerk
AL SEER GROUP
DUBAI, DUBAI
05.2018 - 05.2019
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.
- Kept work areas clean, neat and sanitized to prevent possible illness or injury among coworkers and customers.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
Caregiver
EKAL COMPANY RIYADH
RIYADH, SAUDI ARABIA
02.2017 - 03.2018
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Maintained frequent supervision of residents unable to call for assistance.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
- Conferred with supervisor to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
- Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
Secretary
AL HUZAIFA FURNITURE L.L.C
DUBAI, DUBAI
03.2015 - 01.2017
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Answered multi-line phone system and greeted callers enthusiastically.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
SALES
TCHIBO FROZENTE TRADING L.L.C
DUBAI, DUBAI
03.2013 - 01.2015
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained records related to sales, returns and inventory availability.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
Education
High School Diploma -
CORONADO SCHOOL oF QUEZON CITY
PHILIPINES 06.2000 - 05.2004
No Degree -
CERTIFICATE iN CULINARY ARTS
PHILIPINES 05.2005 - 12.2005
No Degree -
CERTIFICATE iN CAREGIVER
PHILIPINES 01.2008 - 12.2021
High School Diploma -
DIPLOMA iN MIDWIFERY
PHILIPINES 05.2013 - 07.2013
Skills
Supply ordering
undefinedTimeline
Secretary
ASWAD AL MADINA LANDSCAPING L.L.C
01.2021 - 07.2021
Deli Counter Clerk
AL SEER GROUP
05.2018 - 05.2019
Caregiver
EKAL COMPANY RIYADH
02.2017 - 03.2018
Secretary
AL HUZAIFA FURNITURE L.L.C
03.2015 - 01.2017
High School Diploma -
DIPLOMA iN MIDWIFERY
05.2013 - 07.2013
SALES
TCHIBO FROZENTE TRADING L.L.C
03.2013 - 01.2015
No Degree -
CERTIFICATE iN CAREGIVER
01.2008 - 12.2021
No Degree -
CERTIFICATE iN CULINARY ARTS
05.2005 - 12.2005
High School Diploma -
CORONADO SCHOOL oF QUEZON CITY
06.2000 - 05.2004
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