Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Timeline
Generic
Gladys Evangelista

Gladys Evangelista

Dubai,du

Summary

Highly motivated self-starter with a friendly and open-minded personality, demonstrating excellent communication and interpersonal skills. Proficient in office systems including MS Word, Excel, and MS Outlook, with exceptional organizational and time management abilities. Known for high initiative, proactiveness, and calm professionalism in corporate environments. Passionate about customer service, able to multitask efficiently while maintaining a detail-oriented approach. Approachable and courteous team player with a service-oriented mindset, tactful communication skills, and the ability to remain calm under pressure.


Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work history

Corporate Receptionist

Proscape LLC (Tanseeq Investment LLC)
Dubai, Dubai
06.2014 - 04.2025
  • Serve visitors by greeting, welcoming, and directing them appropriately.
  • Acting as the first point of contact and face for the office, ensuring well presented in line with company expectations.
  • Providing a professional high level customer service to all external visitors and staff entering the office.
  • Ensure boardrooms, open plan offices and private offices are turned around quickly and efficiently before and after meetings or during general use.
  • Assist other departments as required during busy times, i.e. office management, IT and facilities, including running errands, purchasing or collecting items required by visitors or guests as directed by the office manager.
  • Notify company personnel of visitor arrival.
  • Informing visitors by answering or referring inquiries.
  • Open all incoming post and parcels (unless marked strictly private & confidential to the addressee) and distribute as necessary to the relevant department head.
  • Maintaining security system and overall office security by following procedures and monitoring logbook.
  • Directing visitors by maintain employee and department directories.
  • Operating telecommunication system, screening and transferring calls as required.
  • Keep a safe and clean reception area by complying with procedures, rules, and regulations.
  • Organizing emails and calendars for staff and visitors as needed.
  • Maintain all documentation logs for incoming and outgoing correspondences.
  • Contribute to the office and team effort by accomplishing related results as needed.
  • Assist Office Manager with facilities and other ad hoc duties.
  • Provided exceptional customer service for improved client relationships.
  • Assisted HR department in onboarding new employees which aided seamless integration.
  • Coordinated complex travel arrangements for executives, facilitating smooth business operations.
  • Provided general administrative support including photocopying, faxing and filing tasks, improving office workflow.
  • Facilitated smooth check-in procedures for clients, fostering a welcoming environment.
  • Scheduled meetings efficiently whilst avoiding clashes or overbooking.
  • Maintained up-to-date records using company database software to keep organized files.
  • Handled confidential documents with utmost discretion and security.
  • Handled queries from staff members promptly thus resolving issues quickly.
  • Maintained pristine reception area to enhance company image.
  • Handled mail distribution within the office, ensuring timely delivery and receipt.
  • Managed high-volume phone calls, ensuring efficient business communication.
  • Enhanced team efficiency through effective task delegation.
  • Greeted visitors warmly, contributing to positive first impressions of the company.
  • Managed visitor log book meticulously for record keeping and security purposes.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Acted as first point of contact for wide range of personnel.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Prioritized tasks to maintain reliable service throughout peak times.
  • Managed calendars, strategically scheduling appointments to maximize availability.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Kept reception area clean and organized to uphold professional office reputation.
  • Updated [Spreadsheet] with important office metrics and logged daily activities.
  • Assisted visitors with completing and submitting paperwork.
  • Received payments for petty cash invoices and updated balances in computer.

Front Desk Receptionist cum Secretary to the CEO

Pinnacle Computer Systems
Dubai, Dubai
03.2010 - 06.2014
  • Answer the telephone and transfer to appropriate staff member.
  • Greet office visitors in a professional helpful way.
  • Coordinate the signing of all client invoices/ documents.
  • Execute all assigned administrative functions as per head standards.
  • Create and modify documents using Microsoft office.
  • Perform general clerical duties to include but not limited to faxing, filing, and photocopying.
  • Handle petty cash receipts and invoices, cheques and logged.
  • Sign for distribute courier documents and packages.
  • Coordinate and maintain records for staff, office space, phones, and company office keys.
  • Set up and coordinate meetings and conferences.
  • Maintains logs of calls placed and any additional information required for various reports or special projects.
  • Preparing the Annual Maintenance Contract for the old and new customer.
  • In charge for the office requisition of office supplies, pantry stocks and necessities.
  • Take meeting minutes of CEO.
  • Personal Assistant to the CEO.
  • Helped in preparing meeting rooms before client visits or meetings took place..
  • Handled customer complaints professionally, ensuring satisfactory resolution.
  • Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
  • Facilitated smooth operations for front desk area by handling all administrative tasks.
  • Assisted in keeping track of office supplies, avoiding sudden shortage.
  • Maintained reception area stock of important forms and brochures.

Receptionist

Moafaq Al Gaddah Group of Companies
05.2006 - 03.2010
  • Answer and forward calls to responsible department and take detailed messages.
  • Anticipate customers' needs and ensure customer standards are maintained and improved.
  • Meet and greet clients and visitors and provide refreshments.
  • Manage a booking schedule for the meeting.
  • Keep record of office & pantry supplies.
  • Dealing with both incoming and outgoing mail for business.
  • Arranged hotel booking for clients and customers.
  • Assist Office Manager with facilities and other duties.
  • Keep the reception tidy.

Education

Saint Augustine School
06.1986 - 03.1991

Skills

  • Highly motivated self-starter
  • Hands-on individual
  • Friendly & open-minded personality
  • Excellent communication skills
  • Excellent interpersonal skills
  • Knowledge of office systems
  • MS Word
  • Excel
  • MS Outlook
  • Excellent organizational skills
  • Time management skills
  • High level of initiative
  • Proactiveness
  • Courteous
  • Polite
  • Ability to work within a team
  • Experience in corporate environment
  • Passionate about customer service
  • Able to multitask
  • Detail oriented
  • Approachable
  • Interpersonal aptitude
  • Customer orientation
  • Tactful communication
  • Multitasking efficiency
  • Service-Oriented mindset
  • Calm under pressure

Languages

English
Arabic
Mandarin
Filipino

Personal Information

  • Date of birth: 10/20/73
  • Nationality: Filipino
  • Marital status: Single

Timeline

Corporate Receptionist

Proscape LLC (Tanseeq Investment LLC)
06.2014 - 04.2025

Front Desk Receptionist cum Secretary to the CEO

Pinnacle Computer Systems
03.2010 - 06.2014

Receptionist

Moafaq Al Gaddah Group of Companies
05.2006 - 03.2010

Saint Augustine School
06.1986 - 03.1991

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