Gladys Hemanth

• Enhanced customer satisfaction with timely follow-ups and personalized service.
• Making banquet order, Sales Order, Order status
• Maintaining Export Order file
• Independently can handle the entire export documentation, Commercial invoice , Packing list, Country of origin certificate marine Insurance , Bill of lading , Letter of Credit
• Non wood certificate issued for all China shipments.
• Generate EDI files for all Australia shipments
• Cultivated strong relationships, establishing trust and loyalty among clients.
• Participated in regional sales meetings, sharing insights with colleagues and fostering teamwork across departments.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Major Accomplishments:

· Successfully negotiated/ finalized deal for three office spaces for the organisation

· Instrumental in developing vendor database for business needs leading to enhanced operational efficiency and cost savings by 12%

· Played key role in setting up office right from buying the property to setting it up for office space

Finance & Accounts

· Involved in processing salaries, assessing day to day bank statements as well as reconciliation of bank accounts on day to day basis

· Maintained day to day bank reconciliations; processed accounts on monthly/ annual basis

Human Resource Activities

· Involved in consolidation/ processing of attendance data in attendance system

· Monitor employee probation periods, appraisals and increments

· Collaborate with various support teams in catering to issues related to applying new visas, medical insurance, renewal of visas & labour cards, cancellation of visas, etc

· Played key role in sourcing vendors for employees travel needs, logistics with travel agency and hotels

· Enhanced cost effectiveness by implementing an effective bidding system

· Instrumental in developing fleet management solution by converting rental based vehicle system to company owned vehicle system

Accountabilities:

· Involved in drafting offer letter, confirmation letter, increment letter, transfer letter, absenteeism notice, warning letter, experience/ service certificate, termination letter, reliving letter, memos, etc

· Managed travel logistics for the owners. Collaborated with the host organization in organizing various business trips for the owners and senior management

· Coordinated activities related to booking air tickets for employees and other office staff

· Defined/ implemented policies & various HR forms to recruit, develop, deploy and retain right talent aligned to job requirements in compliance to recruitment policies, laws and regulations

· Maintained updated employees personal files & records encompassing probation periods, appraisals and increments

· Managed HR related roles like applying new visas, medical insurance, renewal of visas & labour cards, cancellation of visas, etc

· Coordinated courier shipments related to receipt & dispatch of goods

· Prepared/ presented various status reports for the senior management and other stakeholders to enable effective decision making

Major Accomplishments:

· Played key role in sourcing vendors for employees travel needs, logistics with travel agency and hotels

· Enhanced cost effectiveness by implementing an effective bidding system

· Instrumental in developing fleet management solution by converting rental based vehicle system to company owned vehicle system

Accountabilities:

· Involved in drafting offer letter, confirmation letter, increment letter, transfer letter, absenteeism notice, warning letter, experience/ service certificate, termination letter, reliving letter, memos, etc

· Managed travel logistics for the owners. Collaborated with the host organization in organizing various business trips for the owners and senior management

· Coordinated activities related to booking air tickets for employees and other office staff

· Defined/ implemented policies & various HR forms to recruit, develop, deploy and retain right talent aligned to job requirements in compliance to recruitment policies, laws and regulations

· Maintained updated employees personal files & records encompassing probation periods, appraisals and increments

· Managed HR related roles like applying new visas, medical insurance, renewal of visas & labour cards, cancellation of visas, etc

· Coordinated courier shipments related to receipt & dispatch of goods

· Prepared/ presented various status reports for the senior management and other stakeholders to enable effective decision making

Accountabilities:

· Maintained regular interaction between sales & international agents pertaining to inquiries, quotations and follow up

· Negotiated/ obtained best price, place booking and follow up

· Prepared/ maintained office correspondences. Managed customer calls and replying to their queries. Updated agents and customers list

· Interacted with showroom customers and managed day to day cash pertaining to sales

· Organized sales meetings and prepared sales reports